Small & Mid-Market Customer Success Manager – Future Opportunities
Location: Remote – United States
Type: Expression of Interest
About Securly
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.
Our high-impact, high-scale approach processes over 1.1 billion web requests and 54TB of data every day, placing us at the forefront of both educational impact and technical scale.
About the Role
We are seeking forward-thinking Customer Success Managers experienced in supporting high volumes of EdTech customers—typically over 300 accounts. As a Small & Mid-Market CSM, you’ll manage a broad portfolio of schools and smaller districts by leveraging scalable, digital-first workflows, automation, and proactive engagement strategies.
This is a tech-touch-heavy role focused on efficiency, proactive value delivery, and customer lifecycle automation.
Who You Are
- EdTech Experienced: Demonstrated success in a CSM or customer-facing SaaS role, ideally within EdTech
- High-Volume Operator: Experience managing 200–400 accounts simultaneously
- Digitally Efficient: Comfortable using tools like Gainsight, Salesforce, and customer marketing platforms to automate and scale
- Process-Driven: Excels at refining onboarding, renewal, and expansion processes
- K-12 Knowledgeable (Preferred): Understanding of school/district needs and cycles is a plus
Why Join Securly
- Own a scalable, digital-first book of business with national reach
- Help hundreds of schools maximise the value of student wellness solutions
- Innovate new ways to deliver impact at scale using tech-driven workflows
- Join a collaborative, high-performance team in a remote-first company
Our Benefits
- Competitive compensation with a robust salary structure and performance incentives
- Comprehensive health, dental, and vision insurance, plus a 401(k) match
- 12 weeks of fully-paid leave for new parents
- Unlimited time off, summer half-days, and paid year-end holiday break
- $1,000 annual stipend for professional development
- Remote-first culture that promotes flexibility and balance
How to Apply
Submit your CV and a brief summary of your experience supporting large account volumes in EdTech or SaaS. You’ll be considered for future openings as they become available. #LI-REMOTE
Securly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Securly and has not been reviewed or approved by Securly.
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Leave & Time Off Breadth — Unlimited PTO, a paid winter break, and a broad holiday schedule provide ample time away. Feedback suggests this breadth supports work-life balance across teams.
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Parental & Family Support — Fully paid parental leave for birth, adoption, and fostering is available. Feedback suggests this level of family support is competitive for a mid-size tech employer.
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Healthcare Strength — Company-sponsored medical, dental, and vision start shortly after hire, complemented by free, confidential mental health resources. Feedback suggests multiple plan options and counseling access bolster overall wellbeing.
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What We Do
Securly is the market leader in AI-powered student safety and wellness solutions, trusted by over 20 million students across 20,000+ schools worldwide. We believe every child deserves a learning environment that is safe, supportive, and free from harm or distraction. Since launching the world’s first cloud-based web filter for K–12 in 2013, Securly has been on a mission to redefine what technology can do for student well-being. Today, our award-winning platform uses AI and human insight to keep students safe online, identify signs of bullying, self-harm, or violence, and empower schools to take proactive, compassionate action. From web filtering and classroom management to mental health support and 24/7 human-verified alerts, our solutions protect, guide, and uplift students every day. Our technology has been credited with preventing more than 2,000 potential tragedies—proof of our commitment to making a life-changing impact at scale. Operating with the innovation and agility of a startup and the reach of a tech giant, Securly continues to lead the EdTech industry in shaping the future of student wellness, safety, and engagement. We’re proud to be recognized as a Top Place to Work, an EdTech Top 40 company, and one of the most widely adopted K–12 platforms in the U.S. At Securly, we don’t just build products—we build trust. We partner with educators, counselors, and administrators nationwide to create digital and physical spaces where students can learn, grow, and thrive.
Why Work With Us
Securly blends purpose and innovation—protecting 20M+ students with AI-powered solutions. Our people thrive: 82% engagement (vs. 73% global), 94% proud to work here, and 91% rate manager effectiveness above benchmarks. We grow from within, value learning, and turn innovation into impact.
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