Intelligent Operations SRE (Site Reliability Engineer)

Job Location

San José

Job Description

Overview of the job

As the Site Reliability Engineer (SRE) in Intelligent Operations you will be responsible for managing and optimizing internally developed Observability and Event Management platforms. You will be working as hands on SRE for Europe region.

You will share your time between operational work (max 50%) and engineering work (min 50%) to provide system reliability, optimize cost, meet compliance and security requirement and deliver new functionalities for the business.

Responsibilities of the role

Operational support for Europe region:

• Hands on work on incident management, client onboarding, and handling customer requests, ensuring timely resolution and adherence to SLIs, SLOs, and SLAs.

• Continuous improvements for SLO and SLI.

• Reduce Mean Time to Restore Service and Mean Time to Resolve Requests.

Platform reliability and resilience

• Drive the implementation of self-observability and self-healing capabilities, leveraging industry-leading tools and technologies.

• Design, maintain and regularly test business continuity processes

• Design, maintain and regularly test disaster recovery mechanism

• Perform changes, upgrades, and regular maintenance tasks for existing solutions, ensuring system stability and optimized performance.

Platform cost:

• Drive visibility for cost components and their association to pricing model

• Run ongoing FinOps processes, identify and execute cost savings initiatives.

Self-service of platform capabilities:

• Translate insights gained customer requests and onboardings into actionable proposals for automations, new capabilities, and process changes to increase self-service among users.

• Increase scope of self-service capabilities and drive their adoption among user community.

• Automate onboarding of new projects and plants into platform.

Platform enhancements:

• Collaborate closely with product and engineering teams to influence the product roadmap, provide valuable input for product increments, and align sprints with operational requirements.

• Design and development of selected user stories from product backlog

Job Qualifications

• Bachelor degree in Computer Science, Software Engineering or similar

• Familiarity with software development tools

• Knowledge in scripting and automation

• Familiarity with GitHub.

• Knowledge and/or experience in Cloud technologies (nice to have)

• Good planning and organizational skills, enabling effective work and task management for oneself.

• Proactive and self-motivated, with a continuous learning mindset and a drive for staying updated with industry trends and technologies.

• Ability to thrive under pressure and effectively manage incidents, ensuring timely resolutions and minimizing downtime.

Important Note for Candidates:

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information.

Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

Just so you now:

We are an equal opportunity employer. We don’t discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. Our people are all equally hardworking in extraordinary ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to encourage us with your ideas?

What we offer!

• We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning.

• You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

• We offer you to work and be part of a dynamic and supportive environment

• We promote agility and work/life balance for employees.

• We love flexibility. You can arrange your work schedule based on your personal needs.

• We will let you experience true support for work/life effectiveness and your long-term well-being.

• We will give you a competitive salary and benefits' package.

• At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development.

About Us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Schedule

Full time

Job Number

R000124594

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)