Intelligence & Capabilities Senior Manager - Unilever International

JOB TITLE: Intelligence & Capabilities Senior Manager - Unilever International

LOCATION: Singapore

BACKGROUND

Unilever International (UI) is a global business operating in cross-border B2B. Our purpose is to serve underserved markets, consumers, and customers. Every day, our shipments connect multiple sourcing units with customers around the globe.

Unilever is forming a unique brand scalers hub in Singapore to foster the global growth of beloved brands like Camay, Suave, Pears, St Ives, and more. This global expertise center will house our core capabilities of driving innovation, digitalization, seeding, scaling, and executing these brands into new markets. We want to leverage the extensive experience of Unilever International in growing brands in new channels and white spaces, combined with our Unilever brand power to pioneer new marketing frontiers.

Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.

UI Intelligence & Digital Capabilities Team's missions:

1. Empower the future with digital brilliance - Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations.

2. Secure success with confidence - Accomplish company objectives with peace of mind through safe and compliant technology.

As a Brand Scalers Intelligence and Capabilities (IC) Manager, you will connect the function and the capabilities, ensuring that technology solutions effectively align with the business needs and objectives.

This role is pivotal in leveraging technology for Unilever International's growth and operational efficiency, requiring a blend of strategic insight, technical expertise, and leadership skills.

You will act as a strategic advisor, collaborator, and facilitator, leveraging your understanding of processes and capabilities to drive innovation and enhance overall performance. The  Intelligence capabilities (IC) should anticipate potential disruptions and develop contingency plans to mitigate the impact of unforeseen events. The Intelligence & Capabilities (IC) will continuously improve cooperation and communication between stakeholders and development teams and improve business analysis processes and practices.

JOB DESCRIPTION
 

• Drive the digitization of the UI Brand Scalers program – We seed and incubate niche, premium, and heritage brands worldwide under this particular unique program. You will lead and develop.

  • Front-end D2C digital experiences, customer segmentation, service, and voice of customer capabilities.

  • Backend orchestration of Planning, Order to Cash, and Financial Value creation platforms for the Brand Scalers program.
     

• Lead & manage the team of business analysts, providing mentorship, guidance, and direction to ensure high-quality work and timely delivery. Monitor and report on the performance and progress of business analysis activities and take corrective action when necessary.
   

• Business-Capabilities Alignment:  Develop and maintain substantial relationships with stakeholders, including managers, analysts, and operations teams, to understand their challenges, goals, and technology requirements. Ensure the initiatives and solutions are designed to meet the specific needs of the function.
   

• Technology Strategy: Developing a comprehensive technology strategy for the. This involves identifying opportunities for user experience, process automation, data analytics, artificial intelligence, and other emerging technologies to optimize business operations, enhance visibility, and drive continuous improvement.
   

• Continuous Improvement and Innovation: proactively explore new solutions to enhance business efficiency, reduce costs, and improve customer service. Establish and maintain best practices, standards, and procedures for business analysis and promote continuous improvement within the team and organization.
   

• Requirements Gathering and Analysis: Coordinate and facilitate requirements gathering sessions, workshops, and stakeholder interviews to elicit and document business requirements, user stories, and use cases. Analyze these requirements and translate them into precise technical specifications to guide the development and implementation of suitable solutions. Ensure that project deliverables, such as user interface, functional specifications,  business process models, and data integration, are accurate, complete, and aligned with the organization's strategic goals and objectives.
   

• Project Management: Oversees the execution of the capability's programs related to the UI business. This includes project planning, resource allocation, tracking progress, managing risks, and ensuring timely delivery of solutions that meet the agreed-upon requirements.
   

• Partners, Platforms, & Vendor Management: Collaborating with platforms, partners, and technology vendors to assess and select appropriate software or tools for the business. Evaluate proposals and manage relationships to ensure the delivery of quality solutions and services.
   

• Change Management and User Adoption: pivotal in promoting user adoption and ensuring business staff are adequately trained to use new systems and tools efficiently.
   

• Data Governance and Security: Collaborate with the security team to implement robust data governance and security measures to protect against data breaches and ensure compliance with relevant regulations.
   

• Performance Metrics and KPIs: Establishing and monitoring performance metrics and key performance indicators (KPIs to assess the success of the initiatives.

**The roles of duties are not exhaustive and may change according to business requirements.

SKILLS AND QUALITIES REQUIRED
 

• Experience:

  • Minimum five years of experience in management roles covering business functions, digital transformation, or IT consulting.

  • High proficiency in Design Thinking, Agile methodology, Team Structures, Change Management, and Product development.

  • Preference to previous experience in a business partnering or project management roles covering cross-functional/global teams & delivering Capabilities /Technological products/programs.
     

• Education:

  • A bachelor's degree in business management, information technology, computer science, business administration, analytics, or a related field.

  • Preference to MBA.
     

• Business Acumen

  • Candidates should be able to demonstrate how capabilities solutions can drive value and contribute to the company's success.

  • Strong understanding of Marketing, Finance, and Supply Chain domains.

  • Solid understanding of the core business processes: Content Management, Order Processing, Planning, Claims, Collect, and End to End Analytics.

  • Familiar with fundamental business and operations processes: Order to Cash / procure to cash / Sales Pipeline / Record to Report.

  • Fundamental Knowledge of  Finance and Profit & Loss.

  • Familiarity with data modeling, process modeling, and business process improvement techniques.

  • Experience managing relationships with technology vendors and knowledge of the vendor selection process & negotiations.

  • Experience in Managing strategic and Tactical Change management via Kotter 8 Steps, ADKAR, and Nudge methodologies.
     

• Analytical thinking and problem-solving

  • Ability to identify problems, propose effective solutions, and drive continuous improvement.

  • Creative and able to generate and consider innovative solutions to a problem.

  • Able to quickly absorb the latest information, willing to learn and improve continuously.

  • Logical and systematic thinker, able to employ analytical skills to analyze a problem and design a solution.

  • Detail-oriented, focusing on ensuring all deliverables' accuracy and completeness.

  • Proficient in Agile business analysis methodologies, tools, and techniques.
     

• Leadership and management

  • leading cross-functional teams, guiding stakeholders, and driving organizational change.

  • Influencing, mentoring, coaching, and developing team members.
     

• Behavioral characteristics

  • Agile Mindset – Customer-centric, embraces change, adaptable & flexible to situations & solutions, able to make informed decisions, embraces experimentation & failure as continues learning & improvement, resilient.

  • Initiative-taking, a purpose-driven individual who is adaptable to rapidly changing environments.

  • Strong organizational and time management skills, with the ability to prioritize tasks, focus, and manage multiple projects concurrently.

  • Self-learner to stay updated with the latest developments in technology and IT trends.
     

• Collaboration & Communication Skills

  • Team player.

  • Proactive listener to understand with empathy & act with kindness.

  • Ability to bridge the gap between technical and non-technical personnel.

  • Ability to collaborate with cross-functional teams globally and understand cultures & communication patterns.

  • Able to convey ideas effectively to engage stakeholders, deliver the message, and influence decision-making.

SOFTWARE

Familiar or some experience with:

• Salesforce/Anaplan/ Kinaxis Planning Solutions

• Microsoft Power Platform / Data Visualization (Power BI / Tableau/Alteryx).

• Data Lake Management – Source, Integration Design.

• Microsoft Suite (Excel, PowerPoint, Outlook, Word).

• Project Management Tools (Jira, Confluence).

• Wireframe design and concepts (Figma).

• Collaboration Tools (Teams, SharePoint).

ESSENTIAL NETWORK IN THE TEAM

• UI leadership team.

• UI Intelligence and Capabilities Leadership.

• Capabilities team.

• Business and Operational stakeholders.

• Vendors.

• Core One Tech platforms team

• Developers, Architects

• 3rd Party Vendors

GOOD TO HAVE

• Some programming and technical knowledge.

• Database design, dataflow diagrams, process diagrams.

• Data analytics skills.

• Knowledge in User Experience design.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.