As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module.
This role will serve as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.
Ideal candidates possess working knowledge of dark web intelligence and threat intelligence, complemented by customer engagement skills across technical and executive levels. You should demonstrate the ability to independently manage multiple concurrent workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts.
What You'll Do:
- Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
- Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
- Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
- Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
- Travel: Minimal to light travel (25%)
What You'll Need:
- Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
- Good written, verbal communication skills in English
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
- Basic understanding of the dark and deep web ecosystems, including actors, forums, and leak sites
- Adaptable and willing to learn new technologies
- Customer service attitude and willingness to help and problem-solve with customers
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Ability to operate independently and with little direction.
- Ability to present and explain technology to people with less technical knowledge
- Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Bonus Points:
- Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.
- Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes
#LI-AM1
#LI-Remote
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $95,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.
Skills Required
- Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
- Understanding of the intelligence lifecycle
- Strong written and verbal communication skills in English
- Knowledge of cyber threat intelligence terminology, concepts, and analysis
- Basic understanding of dark web and deep web ecosystems, including actors, forums, and leak sites
- Adaptability and willingness to learn new technologies
- Customer service orientation and ability to help and problem-solve with customers
- Experience using AI technologies to enhance decision-making, workflows, efficiency, and business outcomes
- Ability to work independently with little direction
- Ability to present and explain technology to less technical audiences
- Ability to thrive in a fast-paced, high-stress startup environment
- Ability to create customer solutions with limited resources
- Knowledge of data communication concepts and technologies, including email, networking, and enterprise security
- Ability to use AI tools and familiarity with APIs for delivering indicators and intelligence
- Curiosity about AI, machine learning, and autonomous agents applied to dark web and intelligence analysis
What the Team is Saying
CrowdStrike Compensation & Benefits Highlights
-
Healthcare Strength — Feedback suggests health coverage is comprehensive with multiple plan options (HSA and PPO) and is generally regarded as good. Dental and vision are also included and described positively.
-
Leave & Time Off Breadth — Feedback suggests time off is flexible or unlimited, with generous PTO and paid holidays highlighted. Actual usage is noted as depending on team or manager.
-
Equity Value & Accessibility — Equity awards and an ESPP with a discount and lookback are described as meaningful components of pay. These elements are often cited as strengthening total compensation.
CrowdStrike Insights
What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
Gallery
CrowdStrike Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
