Job Summary:
The Partner Success Manager I serves as the primary point of contact for assigned partners, ensuring seamless support and proactive engagement throughout the partner lifecycle. This role focuses on building strong relationships, driving partner satisfaction by providing timely assistance, education, and operational support. By managing transactional activities and enabling partners with tools and resources, the Partner Success Manager I plays a critical role in strengthening partnerships and contributing to overall business growth.
Responsibilities:
Partner Relationship Management
- Acts as the main point of contact for assigned partners, ensuring timely and proactive communication.
Support & Enablement
- Facilitates ongoing education and training using provided resources.
- Supports deal registration, retention, and renewal activities to maintain partner engagement.
- Ensures partner records are accurate and up to date in internal systems.
Operational Execution
- Reviews assigned opportunities and submits deal registrations according to supplier procedures.
- Processes quotes and pricing requests, following documented workflows.
- Monitors partner requests and resolves issues promptly to maintain service-level agreements (SLAs).
Skills and Qualifications:
Required
- Bachelor’s degree in business, communications, or related field (or equivalent experience).
- 2+ years of experience in partner success, account management, or customer support roles.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and relationship-building abilities.
- Proficiency in CRM and partner management systems.
Preferred
- Experience in telecom, technology distribution, or channel partner environments.
- Familiarity with deal registration processes and pricing workflows.
- Knowledge of partner enablement tools and platforms (e.g., MyIntelisys).
- Ability to analyze partner activity reports and identify trends for improvement.
Compensation:
Compensation Range: $55,000-$65,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity and cloud. Our partners include value-added resellers (VARs), sales partners or agents, independent sales organizations (ISOs), and independent software vendors (ISVs). We are proud of the relationships we build with our partners, and we strengthen these bonds through transparency that leads to immense trust. Since the very beginning, we have concentrated on being the best-possible, technology provider for our partners. One that builds on that foundation of relationships, goes the extra mile, and isn’t afraid to take a leap into an evolving – sometimes unknown – future. As the channel has evolved, so have we to better serve our partners. We continue to grow our offerings, investing in the key assets and capabilities that have expanded our routes to market, launched us into new technology segments, and developed our professional services capabilities, all while continuing to deliver the solutions our partners needs to be successful. Our goal? Empowering our partners by giving them more to sell. And helping them grow their businesses and strengthen relationships with their customers. Because the global marketplace is more customer-centric than ever before. And so are we.
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