Foundry Quality Reliability and Labs is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry business. This opportunity combines the freedom and excitement of working in a start-up with the security and benefits of working at Intel. As is typical in a 'start-up' environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment. This specific opportunity will require a self-starter with applicable technical experience.
The Customer Quality Engineer will be responsible for but not limited to:
Representing Customer Quality externally and into Intel Foundry partner organizations.
Excursion/incident management of Intel Foundry customer material.
Fielding manufacturing-quality-related inquiries from Intel Foundry key customer and collaborate internally to get the needed responses.
Drive cross-site continuous improvement initiatives to improve Intel Foundry OSAT services' customer experience.
Support customer inquiries with timely resolution.
Supporting customer audit requests.
Being an internal advocate for Intel Foundry customers, ensuring that the Intel Foundry manufacturing quality/service is on par with industry standards.
Driving suitable business processes and collateral to support the Intel Foundry business.
Work with Customer, on a daily basis, understand their needs and drive results within Intel Foundry.
Regular tracking and reporting of customer KPI internally and with customer. Driving quality system improvements to enable better customer KPI.
Measuring Customer Quality experience for OSAT services provided to key customer and work with other customer-facing teams to develop action plans to improve.
The ideal candidate should exhibit the following behavioral traits:
Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos.
Discipline to work independently and thrive in a highly evolving new business environment.
Be assertive and self-driven with good interpersonal and analytical skills.
Candidates must possess the following minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.
Minimum Qualifications:
Ability to regularly work during Asia workday time zone to interface with factory teams in Asia frequently.
BS/MS in Engineering or similar field study with 8+ years of applicable experience or PhD with 5+ yrs of applicable experience.
Experience with quality or reliability topics in advanced IC manufacturing
Preferred qualifications:
Working knowledge of package quality and reliability, internal to Intel as well as industry standards.
Work experience in IC package technology
Experience interfacing with OSATs and understanding of industry standards.
Strong familiarity or expertise in multiple of the following areas is a plus: Assembly process technology, Advanced Packaging, quality and reliability, 8D, FACR process.
Direct experience working in a manufacturing environment.
Demonstrated experience in excursion management/change notification/audit support.
Ability to balance between Intel Foundry's Priority and the needs of customers.
Experience working with external customers.
Analytical, problem-solving, and influencing skills
Excellent communication and negotiation skills
Job Type:Experienced HireShift:Shift 1 (United States of America)Primary Location: US, Oregon, HillsboroAdditional Locations:Business group:Intel Foundry strives to make every facet of semiconductor manufacturing state-of-the-art while delighting our customers -- from delivering cutting-edge silicon process and packaging technology leadership for the AI era, enabling our customers to design leadership products, global manufacturing scale and supply chain, through the continuous yield improvements to advanced packaging all the way to final test and assembly. We ensure our foundry customers' products receive our utmost focus in terms of service, technology enablement and capacity commitments. Employees in the Foundry Technology Manufacturing are part of a worldwide factory network that designs, develops, manufactures, and assembly/test packages the compute devices to improve the lives of every person on Earth.Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/ABenefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation. Find out more about the benefits of working at Intel.
Annual Salary Range for jobs which could be performed in the US: $141,910.00-269,100.00 USD
The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.*
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.Top Skills
What We Do
Our mission is to shape the future of technology to help create a better future for the entire world, that’s the power of Intel Inside. With more ingenuity and creativity inside, our work is at the heart of countless innovations. From major breakthroughs to things that make everyday life better— they’re all powered by Intel technology. With a career at Intel, you can help make the future more wonderful for everyone.
