The Role
Own the customer-facing integrations experience across pre-sales, onboarding, setup, troubleshooting, enablement, and go-live. Support HR and IT teams with credentials, field mapping, permissions, sandbox testing, and API-related issues. Investigate sync failures and mapping errors, escalating clearly to Tech. Build and maintain integration documentation, knowledge bases, capability matrices, and training. Partner with Product and Tech on new integrations, testing, partner launches, and feedback-driven improvements.
Summary Generated by Built In
Our customers already live in Workday, SAP SuccessFactors, HiBob and a long tail of other HR and applicant tracking systems. They want their checks triggered from there and the results written straight back. Someone has to know exactly how that works, and say so clearly on a call.
That is you. You will be the technical voice on sales and onboarding calls, the first stop for anyone at Zinc with an integration question, and the owner of how our integrations are set up, supported and enabled. You will work closely with Product and Tech as we build new integrations and bring new partners on board.
This is a customer-facing technical role. You will not write production code, but you will read API docs, make a test call and explain what you found to someone who is not technical. If that sounds like a good day, read on. 👇
⚡️ Why this role
- Be the person Sales, Account Management and Customer Success go to, and the reason they stop needing an engineer in the room.
- Own the integrations experience end to end, from the first pre-sales question to a working go-live.
- Shape what we build next by taking what customers and partners tell you straight to Product and Tech.
- Build the knowledge base for every live integration from the ground up.
Key Responsibilities 🗝️
Customer calls
- Join pre-sales, sales and account management calls to answer integration questions live.
- Explain what each integration does and does not do: what data flows, in which direction, what triggers a check and what gets written back.
- Flag mismatches between a customer’s setup or expectations and how the integration works early, not at go-live, so nobody overpromises.
Set-up and enablement
- Support customer HR and IT teams through set-up: credentials, field mapping, permissions and sandbox testing.
- Support Customer Success with integration capabilities and customer queries as they arise.
- Train Sales, Account Management and Customer Success on new and updated integrations so they can answer routine questions without you.
Inbox, Slack and issue handling
- Run the integration inbox and the internal integration Slack channels: triage, respond or route, and track requests to resolution.
- Investigate failed syncs, missing data and mapping errors. Resolve what you can and hand the rest to Tech with a clear write-up.
- Spot patterns in questions and issues and feed them back to Product and Tech. Track requests for systems we do not yet support.
Integration knowledge base
- Build and own a knowledge base covering every live integration: how it works, set-up steps, known limits, common issues and FAQs.
- Write customer-facing set-up guides as well as internal reference material, including a capability matrix and call-prep notes.
- Keep it current as integrations and partner APIs change.
New integrations and partners
- Work with Tech on scoping and building new integrations, bringing what you hear from customers and partners.
- Test new integrations from a customer’s point of view before they go live.
- Prepare Sales, Account Management, Customer Success and partners for launch: documentation, training and demo set-ups.
Skills, Knowledge and Expertise 🚀
We care more about how you think than how long your CV is. That said, you will need:
- Around two to four years in integrations, solutions engineering, implementation, technical support or a similar customer-facing technical role.
- Hands-on experience with HR or applicant tracking system integrations, ideally at least one of Workday, SAP SuccessFactors or HiBob.
- A working understanding of REST APIs: endpoints, HTTP methods, JSON payloads, authentication (API keys, OAuth), status codes and webhooks.
- Comfort using tools like Postman to make test calls and read the responses.
- The ability to explain technical detail to non-technical people, on a call and in writing.
- A habit of writing things down, and a disciplined approach to a busy shared inbox and several Slack channels.
- Confidence working across Sales, Account Management, Customer Success, Product and Tech, and prioritising competing requests.
- Knowledge of HR data models and processes (hire, onboarding, worker records) in Workday, SuccessFactors or similar.
- Experience with integration platforms or middleware (Workday Studio or EIB, SAP Integration Suite, Merge, Kombo, n8n or similar).
- Basic SQL or scripting.
- Experience building a knowledge base or help centre from scratch.
- A background in screening, background checks, recruitment tech or HR tech.
- Familiarity with CRM and support tools such as HubSpot, and an understanding of UK GDPR in an integration context.
What we offer 🍉
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
About
Who are Zinc? ⚡️We believe in better background checking: making them easy, instant and delightful - for candidates and HR teams across the world 🌎. Founded in 2017, we've grown year-on-year, reaching the Times Top 100 fastest growing businesses, the Deloitte EMEA fast 500 and winning the 2026 HSBC x WIRED Award in the Trailblazers Category.But we're not all work, our founders Luke and Charlotte are hot on being a culture first business. By this, we don't just mean an active calendar of company and team events (although these are great! 🍻 🥂🍕🎯) - our culture is defined by respect, fostering support for new ideas, promoting flexible work environments and operating with autonomy and low ego. 🔥💥❤️It's not just us who think they've done a stellar job - we've won awards for being a Top Place To Work in 2025 and 2026 from Tembo and SeedLegals 💚What are our values? 🧩🧩🧩Our values are: Pragmatism, Integrity, Empathy, Collaboration, Empowerment and Speed. We call them the PIECES that make Zinc (see what we did there 😂).How do we work? 🧑🏽💻👩🏼💻👨🏿💻We operate on a hybrid working model, with everyone coming to our Shoreditch Offices on Mondays and Thursdays, and working from home on the others. We believe this is a great balance between having space for deep work and in-person collaboration ⚡️⚡️⚡️
Skills Required
- Around two to four years of experience in integrations, solutions engineering, implementation, technical support, or a similar customer-facing technical role
- Hands-on experience with HR or applicant tracking system integrations
- Experience with at least one of Workday, SAP SuccessFactors, or HiBob
- Working understanding of REST APIs, including endpoints, HTTP methods, JSON payloads, authentication, status codes, and webhooks
- Comfort using Postman to make test calls and interpret responses
- Ability to explain technical details to non-technical people verbally and in writing
- Strong documentation skills and disciplined management of shared inboxes and Slack channels
- Ability to collaborate across Sales, Account Management, Customer Success, Product, and Tech while prioritizing competing requests
- Knowledge of HR data models and processes in Workday, SuccessFactors, or similar systems
- Experience with integration platforms or middleware such as Workday Studio, Workday EIB, SAP Integration Suite, Merge, Kombo, or n8n
- Basic SQL or scripting experience
- Experience building a knowledge base or help center from scratch
- Background in screening, background checks, recruitment technology, or HR technology
- Familiarity with CRM and support tools such as HubSpot
- Understanding of UK GDPR in an integration context
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The Company
What We Do
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards, offering automated pre-screening employment software for HR and recruiting teams to verify candidates' backgrounds and hire at scale.
