About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.
About the Role
We’re looking for a Integrations Project Coordinator to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the central coordination point for customer integrations—ensuring interface, SSO, POS, and accounting export projects are delivered smoothly while supporting healthcare and senior living organizations in transforming their foodservice operations with MealSuite’s technology.
What You’ll Do
- Own the end-to-end coordination of integrations projects (interfaces, SSO, POS, and accounting exports) in partnership with the Integrations and Implementation teams.
- Maintain real-time project plans and dashboards, tracking timelines, milestones, dependencies, risks, and deliverables while proactively escalating blockers.
- Manage project intake, prioritization, scheduling, and change requests; support capacity planning and resource allocation for the Integrations team.
- Serve as the primary coordination point between customers and internal teams—facilitating kickoffs, requirements validation, technical discussions, UAT, and go-live activities, while ensuring clear communication and documentation throughout the implementation lifecycle.
What You Bring
- 1+ years of experience supporting customer implementations and/or onboarding projects in a SaaS environment.
- Basic working knowledge of software integrations; experience working with complex products is strongly preferred.
- Proficiency with Microsoft Office and related productivity tools; familiarity with project tracking or collaboration tools is a plus.
- Strong organizational skills with exceptional attention to detail, time management, and the ability to juggle multiple priorities.
- Excellent written and verbal communication skills, strong interpersonal abilities, and an empathetic, customer-first mindset.
- Ability to thrive in a collaborative, fast-moving environment.
- Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required).
Compensation: $55,000 – $70,000 CAD / $60,000 USD – $80,000 USD Per Year
This role requires working onsite in our Cambridge or Dallas office two days per week.
If you’re more than an hour away, apply anyway we’re open to discussing options.
Why You’ll Love Working Here
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
- Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].
MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.
This is a current vacancy, and we are actively hiring for this position.
Top Skills
What We Do
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology.
Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents.
Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
