Integrations & API Product Manager

Job Summary:

The Integrations & API Product Manager will be responsible for the end-to-end strategy, development, and execution of Integration and API products and technology platforms across CareSource. This role uses a collaborative approach to create and manage platforms and related projects that enhance customer experience and operational efficiency. They are responsible for driving data-driven solutions and collaborating effectively across cross-functional teams, as well as driving the development and enablement of solutions for increased adoption of these integrations and API across the firm.

Essential Functions:

• Lead the development and execution of new and emerging API products, ensuring alignment with business goals and regulatory requirements
• Create and manage projects from concept through production, engaging necessary teams to craft a rich and engaging customer experience
• Serve as a passionate advocate for the customer by grounding ideas in data-driven solutions
• Collaborate with the customer research team to incorporate user insights and principles throughout the product development process
• Lead the Agile product development process, including supporting user stories creation, defining support documents, and prioritizing features in the product backlog
• Engage directly with partners through interviews, collaboration and feedback sessions to understand their needs and pain points
• Work closely with teams across CareSource including Architecture, legal, compliance, clinical, enrollment, provider, claims, etc to create and maintain the product backlog
• Coordinate with upstream and downstream teams to understand dependencies and ensure seamless integration of new features
• Analyze feedback, product data, and market trends to identify needs and support continuous improvement
• Establish and track objectives and key results (KPIs) to measure engagement, conversion, customer satisfaction, and operational efficiency
• Contribute to the establishment of product management best practices and documentation, including functional and technical requirements specifications
• Provide UAT support to ensure that original requirements are met and document any changes identified during testing
• Perform any other job related instructions as requested

Education and Experience:

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, a related field, or equivalent years of relevant work experience, is required
• Master's Degree preferred
• Five (5) years of experience in product management, with a focus on APIs and integrations or related product areas, is required

Competencies, Knowledge and Skills:

• Strong understanding of API technologies (REST, SOAP, GraphQL) and integration platforms
• Familiarity with API management tools (Axway, APIM etc.)
• Familiarity with other middle ware platforms (Talend, API Service mesh)
• Familiarity with Agile methodologies and product development life cycles
• Skilled in software development or engineering
• Understanding of the Healthcare industry and ecosystem including future direction. In-depth knowledge of interoperability standards relevant to the industry, such as HL7, FHIR (for healthcare), or OpenAPI specifications.
• Strong verbal and written communication skills are essential for articulating product vision and collaborating with stakeholders
• Strong analytical and problem-solving skills to assess API performance and identify areas for improvement
• Ability to adapt to rapidly changing technologies and market conditions
• A mindset geared toward innovation, continuously seeking new ways to enhance API capabilities and interoperability
• Knowledge of AI technologies, machine learning models, and ethical considerations in AI deployment

Licensure and Certification:

• Microsoft Certified: Azure Fundamentals, Solutions Architect preferred
• AWS Certified Solutions Architect – Associate preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business