The Role
Validate integrations across AWS (serverless, streaming, Bedrock), Amazon Connect/Contact Lens, Salesforce (LWC, Platform Events, APIs) and Verint in a FedRAMP High environment. Execute integration, regression, end-to-end, and UAT testing; develop test plans and automated scripts; validate monitoring, security controls, CI/CD deployments, and CloudFormation/CDK infrastructure; document and track defects to resolution.
Summary Generated by Built In
Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.
The Integration Tester is responsible for validating and testing integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment. This role ensures that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.
Key Responsibilities- Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
- Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight
- Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities
- Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time
- Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions
- Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents
- Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation
- Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems
- Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows
- Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments
- Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation
- Support infrastructure validation for CloudFormation or CDK deployments
- Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow
- Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance
- Identify, document, track, and retest defects through resolution
- 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments
- Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch
- Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations
- Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect
- Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies
- Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose
- Knowledge of API testing tools such as Postman, SoapUI, or equivalent
- Experience creating and executing automated and manual test cases for distributed systems and integrations
- Understanding of CI/CD pipelines and DevSecOps testing practices
- Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices
- Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
- Strong analytical, troubleshooting, and defect management skills
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)
- AWS certifications such as AWS Certified Developer, Solutions Architect, or DevOps Engineer
- Experience testing AI/ML inference pipelines and Amazon Bedrock integrations
- Prior experience supporting FedRAMP High or IL4/IL5 AWS GovCloud programs
- Familiarity with Amazon QuickSight dashboard validation and reporting
- Experience testing Verint workforce management or quality management integrations
- Healthcare industry experience including HIPAA, PHI, or TRICARE environments
- Experience with ServiceNow change management and CAB approval processes
- Familiarity with automated testing frameworks for APIs and cloud-native applications
Skills Required
- 4+ years experience in software testing, integration testing, or QA engineering within AWS cloud environments
- Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch
- Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations
- Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect
- Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies
- Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose
- Knowledge of API testing tools such as Postman, SoapUI, or equivalent
- Experience creating and executing automated and manual test cases for distributed systems and integrations
- Understanding of CI/CD pipelines and DevSecOps testing practices
- Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices
- Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
- Strong analytical, troubleshooting, and defect management skills
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)
- Experience supporting infrastructure validation for CloudFormation or CDK deployments
- Ability to validate CloudWatch alarms, anomaly detection, dashboards, and alerting workflows
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The Company
What We Do
We are proud to be a Veteran, Minority, Women-owned Small Business, all certified by the NWBOC. As an experienced AWS, Salesforce and Data Integration consulting firm, we’ve successfully overseen hundreds of implementations for organizations. Our dedicated approach for all-sized organizations provides expertise and hands-on guidance with a consistent result: Focused, scalable solutions that have been established to meet long-term business goals. Twitter: @rockITdata
