Company Description
Doctoralia is the world’s leading platform that connects healthcare professionals with patients through our website and apps. We are a SaaS company that provides solutions to digitize the healthcare sector and make the healthcare experience more human.
Job Description
Maintain the appointment schedules of each integrated physician. You will be technically responsible for the day-to-day relationship between Doctoralia and the clinical management systems (PMS) connected to our platform: resolving incidents and errors within agreed-upon timeframes, providing technical support for onboarding new partners, and detecting problems before the physician notices them.
Responsibilities
Manage the incident queue from start to finish, ensuring compliance with response and resolution times (SLAs).
Provide technical support to partner developers during the development process, managing API credentials and ensuring compliance with Docplanner standards.
Proactively monitor the availability of integrations to detect broken or silent APIs before they are reported.
Create and maintain up-to-date integration manuals and troubleshooting guides for each partner, ensuring they properly feed the AI assistant.
Produce support materials (audits, videos, mapping logs) and conduct training sessions for the Customer Success team.
Build and maintain lightweight automations (scripts, flows, agents) to reduce repetitive manual tasks and detect anomalies.
Requirements
At least 2–3 years of experience in technical support, integration support, QA, implementation, or a junior backend/API role.
Solid, hands-on knowledge of REST APIs: reading documentation, building requests in Postman, interpreting JSON payloads, HTTP codes, webhooks, and callbacks.
Actual experience with a ticketing system and meeting agreed-upon response times.
Basic SQL and proficiency with a BI tool.
Intermediate English (B2)
Benefits
Permanent contract
Hybrid work model
Monday through Friday work schedule (Weekends and holidays off)
Compensatory birthday day
People Pass meal voucher
Prepaid health insurance
English language education benefit
Continuing education platform
Skills Required
- At least 2-3 years of experience in technical support, integration support, QA, implementation, or junior backend/API roles
- Hands-on knowledge of REST APIs, including documentation, Postman requests, JSON payloads, HTTP codes, webhooks, and callbacks
- Experience using a ticketing system and meeting response and resolution SLAs
- Basic SQL knowledge
- Proficiency with a BI tool
- Intermediate English proficiency at B2 level
What We Do
Doctoralia Colombia is the local arm of Doctoralia, a SaaS health platform that connects patients with healthcare specialists via website and mobile apps. It offers digital practice-management tools (online profiles, appointment scheduling, reminders, Doctoralia Pro), security-certified services (ISO/IEC 27001) and AI features (Noa Notes) to help clinicians digitalize workflows, improve patient access and reduce no-shows. Headquartered in Bogotá, it focuses on healthcare digitization and patient–provider matchmaking.
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