At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can coordinate the successful setup of direct integrations between Podium and our clients’ systems.
What you will be doing:
- You will coordinate standard and custom integration projects for Podiums clients.
- You will scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability.
- You will be comfortable configuring API settings and managing a work queue alongside Customer Success Account Managers (AMs/CSMs).
- You will support our strategic clients and Account Managers (AMs/CSMs). The integrations you complete are key components in the overall success plan for the clients they manage.
- You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
- You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations we offer.
- You will maintain high quality documentation of the clients integrations that we set up, as well as update any existing client workbooks/SOPs when needed.
- You will be explaining technical documentation, such as the Developer API Portal, to strategic clients that comprise both non-technical and technical audiences.
What you should have:
- 2-3 years prior experience setting up software or following technical operating procedures
- Experience using API’s, webhooks and FTP’s.
- Demonstrated over-achievement managing a large work queue
- Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
- You will also need to be the type of person who:
- Constantly invents new and better ways to get tasks done.
- Is accountable to others. Your projects will be part of a larger client engagement.
- Earns the trust of your colleagues by always keeping your commitments.
- Keep your key stakeholders informed on the progress being made in setting up integrations.
- Is able to identify short-term and long-term issues or concerns related to client’s integrations and adjust projects accordingly.
- Focuses on results. What you do has clear purpose and you are not satisfied until you achieve your planned outcomes.
Why you’ll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Skills Required
- 2-3 years experience setting up software or following technical operating procedures
- Experience using APIs, webhooks, and FTP
- Comfortable configuring API settings and managing a work queue
- Demonstrated success managing a large work queue
- Experience working directly with clients and explaining complex technical processes to varied technical aptitude
- Ability to scope, plan, and coordinate integration projects for long-term success and scalability
- Troubleshoot and resolve technical and process issues during integrations
- Maintain high-quality documentation, client workbooks, and SOPs
- Strong stakeholder communication, accountability, and results focus
Podium Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Podium and has not been reviewed or approved by Podium.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, vision, and related options such as HSA/FSA, life/disability, and mental-health support. Feedback suggests this core package is a consistent strength.
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Leave & Time Off Breadth — Time off is described as flexible, with policies like flexible or unlimited PTO alongside paid holidays and sick leave. Feedback suggests this area is broadly viewed positively.
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Flexible Benefits — Flexible or remote work options are available depending on role, and on‑site perks such as free snacks or lunches are highlighted. Feedback suggests these options enhance day‑to‑day flexibility and convenience.
Podium Insights
What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint. With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
