At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry.
Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative.
We are looking for enthusiastic individuals to join our team as Integration Support Specialists at our expanding Technology and Development center. This entry-level role offers an exciting opportunity to kickstart your career in a vibrant, technology-driven environment. As an Integration Support Specialist, you will play a crucial role in delivering exceptional customer service in the dynamic world of game development. This position serves as a gateway into the thriving game development industry, providing exposure to modern technologies and opportunities for professional growth.
What You'll Do:
- Provide timely and efficient support for day-to-day inquiries and service requests from clients.
- Track and meticulously follow up on reported bugs, glitches, and issues encountered by clients to ensure prompt resolution.
- Continuously refine and enhance processes, procedures, and tools utilized in client support operations to optimize efficiency and overall customer satisfaction.
- Effectively resolve simple technical tasks and inquiries while efficiently escalating more complex issues to other departments for further investigation.
- Collaborate with cross-functional teams, including technical support and product development, to address customer concerns and contribute to continuous improvement initiatives.
- Maintain a customer-centric approach, ensuring personalized support and building positive relationships with clients.
- Demonstrate adaptability by responding to changing priorities and customer needs.
- Engage in ongoing learning and professional development to enhance skills and knowledge within the company's framework.
Who You Are:
- Proficient in English (min. B2) with strong written and verbal communication skills.
- Customer-centric, with a genuine desire to help and ensure customer satisfaction.
- Excellent problem-solving abilities, capable of troubleshooting issues efficiently in real-time.
- A team player with a willingness to collaborate and contribute to cross-functional efforts.
- Strong adaptability to changing priorities and willingness to work evenings as needed.
- Effective time management skills, capable of prioritizing tasks and managing workloads efficiently.
- Empathetic and patient, demonstrating understanding while resolving customer concerns, especially in high-pressure situations.
- Committed to ongoing learning and professional development.
Extra Points For:
- Basic understanding of technology, including Unix systems, MySQL, RESTful APIs, HTTP, and JavaScript.
- Technical proficiency with cloud platforms and online gaming operations.
- Previous experience as a gamer or familiarity with various gaming platforms and genres, enhancing the ability to relate to customers' needs.
Perks & Benefits:
- Gym Membership: Embrace a healthy lifestyle with our fully sponsored gym membership — because health is wealth!
- Wolt Vouchers: Enjoy delicious meals delivered to your doorstep with monthly Wolt vouchers.
- Hybrid Working: Experience the best of both worlds with our flexible hybrid working model.
- Leadership Development: Be one of the 25% of employees selected annually for our exclusive Leadership Development Program, offering targeted training and mentorship to boost your career.
- Private Healthcare: Access top-tier private healthcare services for you & your family.
Equal Opportunity:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us to bring your creativity and leadership to a dynamic and innovative team!
Encouragement to Apply:
We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.
Please apply anyway — we’d love to hear from you.
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What We Do
Yggdrasil is a provider of superior online gaming solutions for igaming operators. The business was founded in 2013 and has since emerged as one of the industry’s most respected and acclaimed suppliers. Yggdrasil operates a highly scalable business model and covers three product verticals: Casino Slots, Table Games and Bingo, in addition to the business verticals: Yggdrasil White Label Studios, YGS Masters and Yggdrasil Dragons. Since its inception, Yggdrasil has embarked on a solid growth trajectory enabled by a strong corporate culture focused on innovation, creativity, quality and technology leadership.
