At Nayax, we are transforming the world of cashless payments through innovative technology and seamless payment solutions.
Our Professional Services team specializes in delivering integration solutions that connect our products with customers' systems. Working closely with Product, R&D, Support, Sales, and Customer Success teams, we ensure every implementation is successfully delivered from planning to production.
We are looking for an Integration Support Specialist to join our global team. In this role, you will support customers and business partners throughout the integration lifecycle, providing technical guidance, troubleshooting complex issues, and ensuring successful implementations of Nayax solutions.
Please submit your CV in English
Your key responsibilities will include:
- Manage technical integrations with customers and business partners from initial setup through production go-live.
- Provide technical guidance during implementation projects and API integrations.
- Support integration development, certification testing, validation, and production deployment.
- Act as the primary point of contact for technical questions related to Nayax APIs and integration processes.
- Understand customers' business, technical, and operational requirements to deliver effective integration solutions.
- Troubleshoot technical issues and collaborate with Product, R&D, Support, Sales, and Customer Success teams to resolve them.
- Maintain and continuously improve internal documentation, workflows, and knowledge base.
- Guide customers throughout the implementation process, ensuring a smooth and successful experience.
Work Schedule
- Full-time (40 hours/week)
- Monday to Friday
- 8:00 AM – 5:00 PM (Brazil Standard Time - BRT)
- Remote position based in Brazil
What We Offer
- Flash Meal & Food Allowance Card: R$1,078.00/month
- Home Office Allowance: R$120.00/month
- SulAmérica Health & Dental Insurance (no monthly premium, no co-payment, nationwide coverage, private room accommodation)
- Childcare Allowance
- Discounts at universities and language schools
- Employee Recognition Platform with gift vouchers
- Employee Referral Program
- Life Insurance
- Wellhub
- Birthday Gift
What Makes You a Great Fit:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- Minimum of 3 years of experience in Technical Support (N1/N2), Integration Support, QA, or a similar customer-facing technical role.
- Experience supporting software integrations and API implementations.
- Strong analytical and troubleshooting skills.
- Ability to quickly learn new technologies and work independently.
- Excellent communication and stakeholder management skills.
- Customer-oriented mindset with the ability to manage multiple priorities.
- Fluent English and Spanish (written and spoken).
Nice to Have
- Experience with payment solutions, fintech, or payment gateways.
- Hands-on experience with REST APIs, JSON, Postman, or similar API testing tools.
- Knowledge of SQL and relational databases.
- Experience working with SaaS products.
- Experience in Agile environments.
- Experience supporting international customers and global projects.
Nayax Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience
- Minimum of 3 years experience in Technical Support (N1/N2), Integration Support, QA, or similar customer-facing technical role
- Experience supporting software integrations and API implementations
- Strong analytical and troubleshooting skills
- Ability to quickly learn new technologies and work independently
- Excellent communication and stakeholder management skills
- Customer-oriented mindset with ability to manage multiple priorities
- Fluent English and Spanish (written and spoken)
- Experience with payment solutions, fintech, or payment gateways
- Hands-on experience with REST APIs, JSON, Postman, or similar API testing tools
- Knowledge of SQL and relational databases
- Experience working with SaaS products
- Experience in Agile environments
- Experience supporting international customers and global projects
What We Do
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1100 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
