We're looking for a strong integration support engineer to join our Tech Support team. Our support engineers troubleshoot live issues across 300+ supplier integrations that directly impact booking operations and B2B service reliability.
Requirements
- Experience in technical support of hotel products is a plus
- Experience working with logs
- Experience with monitoring systems
- Understanding of API principles
- Knowledge of Postman
- Conversational English at B2 level (Upper-Intermediate)
Benefits
- Flexible schedules and opportunity to work remotely
- Ambitious and supportive team who love what they do, appreciate each other, and grow together
- Internal programs for adaptation and training, development of soft skills, and leadership abilities
- Partial compensation for participating in external training and conferences
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
- Corporate prices on hotels and travel services
- MyTime Day Off - an extra non-working day without loss of compensation
Skills Required
- Experience in technical support of hotel products
- Experience working with logs
- Experience with monitoring systems
- Understanding of API principles
- Knowledge of Postman
- Conversational English at B2 (Upper-Intermediate)
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
