Integration Support Engineer

Who you are

• You’re curious about and enjoy reading and writing code in any of the following languages: Python, JavaScript, Java, Kotlin, Ruby, Swift. 
• You’ll use your technical knowledge of API’s to learn the Stream products and services. 
• You will use your technical communication skills to help our customers understand problems and point them in the right direction. 
• Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.
• As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.

Bonus Point if…

• You have experience working on a codebase at a professional level.
• You have experience in a technical customer support role. 

The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. You’ll work directly with sales teams, customers, and marketing as a technical reference and you’ll often be the first point of contact for our customers. You’ll enjoy seeking out answers but also know it’s best to seek help from more experienced developers. 

Primary Responsibilities

• Help our customers on our technical support platform.
• Assist the sales team as a technical resource.
• Be the first point of contact for our Enterprise customers in our elevated support channels.

Secondary Responsibilities

• Continue to build our community support platform by providing assistance and writing short technical articles on best practices.
• Work on improvements and optimizations to our documentation.
• Seek feedback from customers to determine key growth areas.
• Assist the development team in managing new feature requests and bug reports.

Why join Stream?

• History of success. From Amsterdam to Boulder and Techstars in-between, Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available, with best-in-class support.
• Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees), Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations.
• Be on the front line of progress and innovation. While working with cutting-edge technology, we are passionate about tackling difficult tech problems at scale and creating reusable components for them, empowering engineering teams to ship apps faster, more securely, and with a better user experience.
• They believe in us: Stream is backed by leading VC companies (Felicis Ventures, GGV Capital, 01.Advisors, Techstars, Arthur Ventures), including backers like Dick Costolo (01 Advisors, ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (Co-Founder of GitHub), Nicolas Dessaigne (Co-Founder of Algolia), Johnny Boufarhat (Founder and CEO of Hopin).

What we have to offer you

We offer a competitive salary package, including a base salary and commission structure, along with comprehensive benefits. Join us and be part of a dynamic team that is revolutionizing the way businesses communicate and engage with their customers.

• 19+ days of paid time off plus 10 paid holidays
• Remote work flexibility
• Free health insurance for the employee and a discounted rate for dependents
• 401k contribution plan with 4% match
• Fitness stipend
• Company equity
• Dog-friendly office!
• A Macbook Pro provided
• A Learning and Development budget
• Team lunches and plenty of snacks
• RTD pass + free parking pass on Pearl Street
• An office on Pearl Street in downtown Boulder
• 12 weeks of paid parental leave for primary parents
• The possibility to visit our office in Amsterdam

Note: this list of benefits applies to US-based employees and is adjusted per your location of residence.

Salary (for Colorado only): Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate's skills, level of experience, and location. For Colorado-based candidates, the salary range for this position is $70,000 - 80,000. Compensation at all other locations will be based on the factors as stated above.

Our culture

Stream has a casual social culture, our team is diverse and we all have different backgrounds. Now, Stream is a team of over 140+ peers from over 35 countries across the globe.

We value transparency, aim for excellence, and support each other on our way to new victories.

Our team consists of the strongest talents all over the world, which makes Stream a great place to learn and improve your skills.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role.

Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

No recruiters/agencies please