Integration Specialist

Job Role: Integration Specialist

Location: Belgrade

Reporting to: Head of Service

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as

• Blood Centers
• Plasma Centers
• Transfusion Services
• Tissue Banks
• Stem Cell Labs
• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals)

The Integration specialist focuses on enabling seamless integration and deployment of customer systems by configuring connections, resolving technical barriers, and collaborating across teams. It involves working closely with customers, project managers, and internal stakeholders to ensure smooth go-lives and continuous improvement of integration processes and product interfaces.

Key Responsibilities:

• Work with Rhapsody: to be able to configure, implement and work with our different Mak-System End Points. Understanding the third part vendor requirements and using our Mak-System Integration Capabilities to complete the different flows
  
• Working with customers to understand their existing systems, applications and devices, and the integration requirements of MAK systems with them
• Support and drive the detailed requirement needed to deliver and configure the various integrations (mapping document, integration strategy, connection, etc.)
• Solving the changes needed to the customer’s or our configuration or product in order to facilitate smooth connections, and agreeing these with the customer, project manager, and other stakeholders in the organization
• Work with customers and colleagues to identify and collaboratively solve barriers to deployment
• Implementing connections to customers’ applications, systems and devices to facilitate smooth ‘go-lives’ Identifying systematic changes that could be made to our products to make interfaces and deployment efficient
• Work hand in hand with our customers and project managers to ensure our deployments operate seamlessly with their existing systems, applications, and devices diagnosing hardware and software defects
• Work closely with customers and colleagues from across the business to understand customer requirements, and their existing systems, and develop and implement solutions to facilitate the smooth ‘go live’ of our on-premises customer deployments
  

Objectives:

• On time delivery of project activities
• Customer Satisfaction

Previous Experiences/Qualifications:

• Rhapsody Experience
• Bachelor’s degree in business administration, MIS, Computer Science or equivalent.
• Experience in software or systems integration, preferably in medical products/software
• Experience working in customer facing roles
• Proficiency with Microsoft Office, including Microsoft Word, Excel, PowerPoint, etc. to perform critical job functions, trending, reporting metrics etc.
• Exceptional leadership, time management, facilitation, and organizational skills
• Flexibility to travel onsite based on customer requests
  

What you can expect from us?

• Comfortable, friendly, professional, and supportive work environment;
• Challenging and exciting career with an excellent salary and benefits package;
• Private health insurance, sponsored sports and fitness activities, fruit and beverages at the office;
• Opportunity to gain invaluable experience in all aspects of events within a fast-paced global dynamic organization;
• Opportunity to gain international business experience, working for world high-class companies;
• Possibility for personal and professional growth within a stable environment with ongoing training and support;
• Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
• Regular salary reviews
• Annual bonus scheme
• Annual training plans
• English Business classes