The Role
Sets up and supports dealer data-feed integrations, evaluates integration accuracy, resolves data issues, manages customer requests and case queues, and tracks work through Salesforce or CRM systems. The role requires timely communication, documentation, cross-functional coordination, and technical troubleshooting involving SQL, JSON, VBScript, CSV data, and version control tools.
Summary Generated by Built In
Integration Specialist
The Integration Specialist is primarily responsible for setting up dealer integrations that facilitate incoming data feeds. This role is very detail-oriented and focuses on delivering an exceptional customer experience and delivering on project milestones. The Integration Specialist acts with urgency and provides consistent and timely updates, while effectively evolving and adapting to a consistently changing work environment.
Here is more of what you’ll get to do:
- Handle customer requests via email inbound/outbound calls
- Track work through Salesforce/CRM and regularly update cases with necessary details
- Evaluate accuracy of data integrations and data feed issues
- Complete work promptly and confirm requests before resolving
- Managing a daily queue of work and be flexible to handle requests as they occur
- Work with different departments in production / fulfillment within the project
You’ll thrive in this role if you have:
- Experience/exposure to SQL / Relational Database
- Experience with VBScript
- Experience with JSON
- Strong technical knowledge base
- Excellent written and verbal communication skills
- Enjoys technical challenges and working to develop creative solutions
- Preferred: Associate degree in computer/technology-related field
- Microsoft SQL Management Studio Server experience
- Comfortable working in a team and managing frequent interruptions
- Previous customer service experience (2+ years preferred)
- Familiar with reading technical documentation
- Familiar with CSVfix or command line tools to deal with CSV data
- Familiar with BitBucket and version control ( GIT)
- Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
Skills Required
- Experience or exposure to SQL and relational databases
- Experience with VBScript
- Experience with JSON
- Strong technical knowledge base
- Excellent written and verbal communication skills
- Microsoft SQL Server Management Studio experience
- Ability to work in a team and manage frequent interruptions
- Ability to read technical documentation
- Familiarity with CSVfix or command-line tools for CSV data
- Familiarity with Bitbucket and Git version control
- Ability to work effectively in onsite, remote, or hybrid environments
- Previous customer service experience of 2 or more years
- Associate degree in a computer- or technology-related field
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The Company
What We Do
Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers. LeadVenture is the preeminent digital solutions provider with a proven track record in websites, digital retailing, eCommerce, parts, garments and accessories, and digital marketing. We serve over 200 OEMs and Distributors and 40,000 dealership customers. Our mission is to revolutionize your digital outreach with turnkey solutions, helping you achieve sustainable growth through increased sales
