Key Responsibilities
• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• Coordinate incident resolution with application, database, network, security and external integration teams.
• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• Support secure API and integration practices, logging, traceability and access controls.
• Identify changes that require development or new integration scope and route them through formal approval.
• Provide evidence and technical input for root-cause analysis and service reporting. Internal
• Minimum 5 years of enterprise integration and middleware support experience.
• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
• Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
• Practical troubleshooting experience across distributed application environments.
• Ability to maintain accurate technical specifications and interface documentation. Preferred Profile
• Previous experience with UAE government integrations and shared digital services.
• Working knowledge of TDRA, government service bus or related federal integration processes.
• Experience supporting API gateways and secure inter-entity connectivity. Expected Contribution
• Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
• Interface documentation and dependencies remain current.
• Production changes follow approved security and change-management controls.
Skills Required
- Minimum 5 years of enterprise integration and middleware support experience
- Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, and certificates
- Experience with MuleSoft, Boomi or equivalent integration/middleware platform
- Practical troubleshooting experience across distributed application environments
- Ability to maintain accurate technical specifications and interface documentation
- Previous experience with UAE government integrations and shared digital services
- Working knowledge of TDRA, government service bus or related federal integration processes
- Experience supporting API gateways and secure inter-entity connectivity
What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design. Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes. BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
