Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.
Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.
Location: Full-time | RemoteThe team is responsible for final technical verification, production readiness, and successful Go-Live launches for our merchants.
Daily Focus: Pre-live merchant configurations, payment method setups, and activating merchants in the production environment.
Merchant Integration: Technical onboarding and payment routing configuration (PSP, On/Off-ramp, Cards).
Access Management: API key issuance and system environment configuration.
API Testing: Request validation and integration troubleshooting using Postman.
Incident Investigation: Transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs.
Bug Triage: Bug replication, isolation (merchant vs. platform side), and technical escalation to Engineering.
The Background: 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment.
Log & Troubleshooting Experience: You have hands-on experience working with logs. You know how to use monitoring tools to trace transaction errors and find the actual root cause of an issue.
The Tech Foundation: You understand client-server architecture, REST APIs, and JSON structures.
Tooling: You are comfortable using Postman to validate requests.
Operational Precision: High attention to detail in technical configurations and logs.
Proactivity: Self-driven approach to merchant support and problem-solving.
Fast Adaptability: Ability to quickly absorb new technical documentation and workflows.
Problem-solving: Strong analytical skills, with the ability to perform root cause analysis and develop clear remediation plans under time constraints.
The Communicator: You speak and write fluent English (B2/C1), allowing you to communicate complex technical details to international merchants easily. Ukrainian / Russian language skills with the ability to write concise incident reports and present technical findings to non-technical stakeholders.
Remains calm under pressure, accountable, detail-oriented, and committed to continuous learning.
Work remotely as part of an agile, international team that is shaping the future of finance.
Competitive salary range based on individual experience and contribution.
Career progression opportunities to advance into senior SRE, product, or engineering roles.
Impact & ownership. Take a central role in ensuring platform reliability, where accuracy and timeliness are critical.
Collaborative culture.
Join a transparent environment that values open dialogue, experimentation, and measurable impact.
Please apply with your CV and a brief note describing a significant incident you led, your technical approach, and the outcome.
Skills Required
- 1+ years in L2/L3 Tech Support or experience as Senior Support Agent/Support Manager in FinTech/Crypto/payment processing
- Hands-on experience working with logs and using monitoring tools to trace transaction errors
- Understanding of client-server architecture, REST APIs, and JSON
- Comfortable using Postman to validate requests
- Fluent English (B2/C1) spoken and written
- Ukrainian or Russian language skills for incident reports and stakeholder communication
- Ability to perform root cause analysis and develop clear remediation plans under time constraints
- High attention to detail, proactive, adaptable, calm under pressure
What We Do
Utorg is a fintech company that offers modern fiat to crypto exchange infrastructure, building interfaces and APIs for managing stablecoins and crypto, including on/off-ramps, stablecoin-linked cards, and self-custody superapps. It provides white-label wallet and payment infrastructure for enterprises.
