Integration Implementation Specialist

Job Description

Procore is looking for an Integration Implementation Specialist to join our team. In this instrumental role, you’ll implement, train and consult customers on integrations with Procore and their accounting software. You’ll convey user stories, perform discovery, and test new features to help customers succeed with Procore integrations.

As an Integration Implementation Specialist, you’ll use your consultative, customer-relations and technical skills to represent the customer voice, driving the continual growth of our product. You’ll deliver a best-in-class customer experience by encompassing Procore’s values of Openness, Optimism, and Ownership. Successful candidates are self-starters, enjoy problem-solving and have an entrepreneurial spirit. If you’re excited by the opportunity to work with a small dynamic team in a fast-paced, fast-growing environment—Procore is the place for you!

This position will report to our Manager, Integration Services and can be based remotely in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Implement, configure, and train customers on Procore’s accounting integration products
• Serve as a subject matter expert for questions from Sales, Account Managers, Marketing, and Customer Support teams around accounting integration, construction accounting practices, and financial management of projects
• Manage second-tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment
• Assist product management in identifying issues, enhancement requests, and feature requests from customers
• Work with Account Managers to assist with customer issues and questions surrounding accounting integration
• Contribute to Knowledge Base articles, FAQs and other documents concerning accounting integration
• Travel (5-10%) to Procore offices, client sites, and more!

What we’re looking for:

• 5+ years in a customer-facing role
• Bachelor's Degree or 5+ years of equivalent work experience
• Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management
• Experience installing and configuring applications in the Windows environment
• Usage and understanding of modern web and mobile applications
• Exceptional troubleshooting and customer interaction skills
• Knowledge of Sage 100/300 CRE accounting software, QuickBooks accounting software/Web Connector, Or Viewpoint Spectrum/Vista construction software is preferred
• Knowledge of other construction accounting packages such as Xero, NetSuite, Intacct, Acumatica, Yardi, MRI, JD Edwards is desirable

Additional Information

Base Pay Range $59,720 - $82,115. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.