Integration Engineer

Location: US – remote or in Boston, Chicago, or Burlington VT office. Employee expected to work Eastern office hours

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety.

RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation.

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organization whilst maintaining daily focus on systematic progress that enhances our data maturity.

As an Engineer II within our Engineering team, you will design, build, and maintain reliable, secure, scalable integrations between our award-winning SaaS solution and our customers. These real-time or batched integrations involve functions such as file manipulation, API calls, SQL query execution, and script execution. This role requires strong problem-solving, automation, and cloud infrastructure expertise. Your work includes implementing effective monitoring and automation and diagnosing technical issues across evolving environments. As these integrations support customer workflows directly, they are critical to the stability of our client services and are a core part of the value we provide. Your impact will be central to project success and ongoing technical team effectiveness and customer satisfaction.

●     Build scalable and reliable software components using C# and .NET to address business requirements.

●     Design solutions with proper error handling while ensuring the integration adheres to architectural best practices.

●     Build comprehensive test coverage and automated test suites to ensure the quality and sustainability of delivered features.

●     Implement and maintain technical solutions that integrate with existing infrastructure.

●     Triage and work integration support requests from customers, while maintaining high standards of service.

●     Some interaction with customers, whether technical staff or end-users, either via e-mail or meetings. No site visits.

●     Examine system log files and performance metrics to identify root causes of issues affecting integration reliability and performance.

●     Process complex technical information systematically to recognize patterns and create effective solutions for emerging technical challenges.

●     Resolve intricate integration failures by leveraging analytical thinking and debugging techniques to restore optimal operation.

●     Examine incomplete requirements and constraints to uncover hidden dependencies requiring flexible solutions.

●     Recognize common ambiguity patterns in evolving project specifications and adapt technical approaches accordingly.

●     Create modular designs that can accommodate changing requirements, enabling the team to remain agile in uncertain contexts.

●     Monitor metrics and ensure rapid detection of operational anomalies to ensure integration reliability and optimal performance.

●     Utilize advanced monitoring to track integration health and address potential performance bottlenecks.

●     Contribute to implementation of monitoring, logging, and alerting to proactively detect and resolve issues.

●     Maintain integrations to ensure seamless data flow and interoperability.

●     Build custom dashboards to monitor metrics and ensure rapid detection of operational anomalies.

●     Comprehend and implement distributed logging patterns to enhance the visibility of application performance across services.

●     Utilize advanced monitoring and APM tools to track integration health and proactively address potential performance bottlenecks.

●     Utilize CI/CD pipelines effectively to maintain delivery velocity and systematic release of software components.

●     Create documentation that supports sustainable delivery practices, enabling team knowledge sharing and continuous improvement.

●     Build and maintain automated delivery pipelines using advanced CI/CD tools to support efficient and reliable software deployment.

●     Create automated validation processes for data pipelines and application features, ensuring high standards of release readiness.

·         Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or related field.

·         2 to 5 years of experience with .NET and C#.

·         Prior experience in healthcare IT or data archival solutions is a plus.

·         Experience with Azure services including, but not limited to Azure Functions, Azure App Service, Azure SQL Database, and Azure Storage is a plus.

·         Equivalent experience with other cloud hosting platforms will be considered.

·         Proficiency in T-SQL.

·         Strong security mindset, understanding of compliance best practices in a cloud environment.

·         Excellent verbal and written communication skills, with the ability to effectively articulate technical challenges and solutions.

·         Effective collaboration skills, with a track record of building productive relationships and facilitating communication across engineering, product, and leadership teams to drive operational improvements.

·         Analytical skills to interpret engineering metrics, align technical initiatives with business objectives, and generate insights that inform continuous improvement projects.

·         Demonstrated ability to design and implement scalable technical solutions using advanced tools and techniques across complex system architectures.

·         Proven track record in systematically diagnosing, analyzing and resolving technical challenges and performance bottlenecks within distributed engineering environments.

·         Experience creating flexible, modular solutions in ambiguous technical scenarios, accommodating evolving requirements and shifting priorities.

·         Skilled in building comprehensive monitoring and observability solutions, leveraging advanced logging and performance tracking tools to ensure system health and reliability.

·         Applied expertise in constructing and maintaining automated CI/CD pipelines and delivery frameworks to ensure high-quality, reliable, and sustainable software releases.

·         No travel required.

As an Engineer II in our dynamic R&D Engineering team, you'll gain hands-on experience working on integrated solutions across multiple technical domains, including software, infrastructure, data, and security. This individual contributor role offers the chance to deepen your technical expertise while collaborating on impactful projects that directly support the company's strategic goals. You'll benefit from a supportive team environment, opportunities for cross-functional learning, and exposure to a broad range of engineering challenges. This is an ideal opportunity to accelerate your professional growth, expand your problem-solving skills, and make tangible contributions to both your team and the organization.