We are looking for an experienced Integration Engineer to join our growing R&D Delivery group. This role offers a unique balance of both technical and customer facing responsibilities, as you will be the guide to a variety of brands, including top tier ecommerce players during their integration with Global-e.
Responsibilities:
- Act as a technical focal point for integrating clients, and as a product specialist on ecommerce platform capabilities and requirements definition.
- Take ownership during the implementation cycle and meet deadlines for both external clients and internal teams.
- Provide an on-going education and technical assistance to current partners and integrating clients.
- Lead customers through troubleshooting until problem resolution.
- Work closely with development team to implement new features and customer specific requirements.
- Provide ongoing support for Customer Success and Tech Support teams with live brands.
- Must be based in Japan.
- 2-4 years of experience in IT Operations or Technical Pre/Post Sales team, with direct client interaction in a web-based environment, as a Technical Support/Development/Implementation Engineer.
- Good understanding of HTML / CSS.
- Experience working with relational and non-relational databases - preferred.
- Experienced in working with APIs and troubleshooting JSON payloads.
- Experience with debugging tools and analysing logs.
- Good understanding of HTTP and web-based technologies.
- Knowledge in SQL.
- Knowledge in JavaScript - preferred.
- Knowledge in PHP/.NET - preferred.
- Knowledge in SFCC knowledge - preferred.
- Strong Japanese and English communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Previous experience in eCommerce environment - desirable.
Note: Please submit your resume in English.
Unfortunately we are unable to support with visa sponsorships.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Top Skills
What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
