At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
What's the DEVone Integration Engineer role all about?
The NICE DEVone ecosystem includes hundreds of AI/software partners (ISVs) offering complementary CXone solutions. As the DEVone Integration Engineer, you're the technical bridge between CXone and our partner ecosystem—building the code examples, PoC integrations, and tools partners use to evaluate and implement their integrations.
This role requires:
• Technical depth to build real integrations (APIs, authentication, real-time streaming)
• Communication skills to translate complex concepts for partners with varying expertise
• Problem-solving focused on defining the actual problem, often the hardest part
• Partner empathy to understand what partners need and meet them where they are
How will you make an impact?
• Document integration patterns and communicate technical guidance to partners with varying expertise levels
• Build sample applications and proof-of-concept integrations for common patterns
• Troubleshoot partner integration challenges hands-on
• Translate partner feedback into clear problem statements for Product and Engineering teams
• Maintain integration examples and internal tooling for partner onboarding
Have you got what it takes?
• BS or MS in Computer Science or related degree (or equivalent practical experience)
• 3+ years of professional software development experience
• Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
• Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms)
• Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)
• Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)
• Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences
• Strong problem-solving approach—clarify ambiguous requirements and nail down root causes
• Experience collaborating with external partners, customers, or developer communities in a technical capacity
• Partner empathy—understand partner needs and build solutions that meet them where they are
You will have an advantage if you also have experience with:
• Contact center technologies (ACD, IVR, CTI, telephony, screen pop)
• Building sample applications, PoC integrations, or writing developer documentation
• Network and telephony (SIP protocol, VoIP, RTP, signaling flows)
• Real-time communication protocols (WebSocket, WebRTC, SIP backchannel)
• SaaS platform integrations (Salesforce, ServiceNow, CRM systems)
• AI/ML integration patterns (agent assist, real-time transcription, RAG)
• AWS services (Lambda, API Gateway, S3), CI/CD tools, Docker
• Database experience (SQL, NoSQL)
What's in it for you?
Join the DEVone team—a high-impact engineering group within NICE CXone. You'll:
• Build the examples and tools that enable hundreds of partners to integrate with CXone
• Work directly with partners—combining hands-on coding with relationship building
• Influence platform direction by bringing partner feedback to product teams
• Gain deep expertise in contact center technology, real-time streaming, and AI integration
• Work on diverse challenges where communication skills are as important as code
NICE is a market leader in customer experience platforms, and DEVone is at the forefront of making CXone the most partner-friendly platform in the industry. If you're passionate about building technical solutions that empower others and developing strong partner relationships, you may just be our next DEVone NICEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- BS or MS in Computer Science or related degree or equivalent practical experience
- 3+ years of professional software development experience
- Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
- Experience building integrations with RESTful APIs including authentication and error handling
- Solid understanding of web technologies: HTTP, WebSocket, JSON, OAuth
- Technical depth with real-time streaming and authentication for integrations
- Strong debugging skills across integration scenarios (API failures, authentication, network-level troubleshooting)
- Excellent communication skills for technical and non-technical audiences
- Experience collaborating with external partners, customers, or developer communities
- Partner empathy and ability to translate ambiguous requirements into clear problem statements
- Experience with contact center technologies (ACD, IVR, CTI, telephony, screen pop)
- Experience building sample applications, PoC integrations, or writing developer documentation
- Network and telephony experience (SIP, VoIP, RTP, signaling flows)
- Experience with real-time communication protocols (WebSocket, WebRTC, SIP backchannel)
- SaaS platform integrations experience (Salesforce, ServiceNow, CRM systems)
- AI/ML integration patterns experience (agent assist, real-time transcription, RAG)
- AWS services experience (Lambda, API Gateway, S3), CI/CD tools, Docker
- Database experience (SQL, NoSQL)
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
