Job Title
Integration Consulting Specialist
Qualifications:
- University degree ideally in a Computer Science, Computer Engineering, Information Technology or equivalent
- 3-5 years of experience working in Technology industry.
- Good experience in product implementation and integration, process improvement and service design
- Good understanding and experience of Network systems, database, writing and technical documentation
- Experience in project management
- Good understanding/expertise of XML structure.
- Good understanding of SQL/DBMS.
- Good understanding/expertise of Webservices interfaces.
- Experience in writing and maintaining technical documentation.
- Nice to have: Travel industry experience.
- Amenable to work in midshift schedule. Flexibility to attend early morning calls or late evening meetings
Job Scope:
Pre-sales:
- Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Implementation & Consulting:
- Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.
- For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.
- Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.
- Define and maintain implementation questionnaire and explain it to our internal stakeholders for them to gather all information required from customer before starting implementation.
- Configure the platform correctly, including opening tasks to other teams if required.
- Ensure relevant validation (could be unit test, e2e test, UAT and pre-production)
- Monitor launch in production (transition period), react quickly in case of issue.
- Create and send relevant deliverables when project is completed with customers
- Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
- Provide functional support and problem resolution within the overall integration project
- Establish and manage the product/solution integration schedule
- Support Integration activities during the implementation project
- Provide formal integration status, KPIs and customer feedback reporting to Management
- Perform final sign-off prior to implementation in production
Post integration & Post implementation Consultancy:
- Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
- Make sure customers make the most of the Amadeus products / solutions
- Identify and prioritize critical issues, problems and root causes
- Present results in client meetings
- Identify potential upsell activities for consulting and optimization missions
Process Improvement
- Propose & follow-up Internal processes improvement
- Identify & recommend Internal tools/techniques for further process automation
Service Design
- Punctually, the specialist may take a service designer role in a construction domain, and therefore have the following responsibilities:
- Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement
- Review product specification ("Service" section)
- Contribute to the validation of serviceability deliveries within the feature team
- Build, store and track Services Documentation
- Implementation Guides, Cookbook, How To, …
- SharePoint/Confluence repository updated with all key documentation.
- Create and maintains a serviceability matrix – details product functionalities ready to be industrialized
- Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
- Transfer knowledge to Implementers globally
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
