Job Title
In this role you will:
Pre-sales:
- Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Assistance & Consulting:
- Provide advice/consulting to internal/external customers for their integration activities between Amadeus systems and customer systems:
- Provide functional support and problem resolution within the overall integration project
- Ensure submission of Serviceability Requirements to Product Management
- Establish and manage the product/solution integration schedule
- Support Integration activities during the implementation project
- Provide formal integration status, KPIs and customer feedback reporting to Management
- Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy:
- Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
- Make sure customers make the most of the Amadeus products / solutions
- Identify and prioritize critical issues, problems and root causes
Process Improvement
- Propose & follow-up Internal processes improvement
- Identify & recommend Internal tools/techniques for further process automation
- Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
- Transfer knowledge to Implementers globally
About the ideal candidate:
- University degree ideally in a Computer Science, Computer Engineering, Information Technology, Tourism or equivalent
- At least 2–3 years of experience in product integration, product implementation, service design, and onboarding within the travel industry.
- Background in the travel/airline industry
- Strong working knowledge of Amadeus products, solutions, and services, or comparable industry systems.
- Good understanding/expertise of XML structure.
- Good understanding/expertise of Webservices interfaces.
- Experience in writing and maintaining technical documentation.
- Good technical expertise, problem solving abilities, project management, communication skills, customer focus, and collaboration
- Amenable to work in midshift schedule or other shift as required by the business. Flexibility to attend early morning calls or late evening meetings
- Amenable to work in BGC, Taguig. Hybrid work setup (2-3 days a week onsite)
Application process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Skills Required
- Degree in Computer Science, Engineering, IT, or Tourism
- 2-3 years of experience in product integration
- Experience in the travel/airline industry
- Knowledge of Amadeus products or comparable systems
- Expertise in XML structure and Webservices interfaces
- Experience in technical documentation
- Good problem solving, project management, and communication skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
