Integration Consultant – Healthcare Interfaces, Interoperability: Cloud Fax & Secure Document Exchange Solutions
About the Role:
As an Integration Consultant, you will manage healthcare integration projects from initiation through completion, including the creation and delivery of Statements of Work (SOW), ensuring timely delivery and client satisfaction. Additionally, you will lead the design, configuration, and deployment of healthcare interfaces and integrations for our clients. You’ll work directly with healthcare providers, payers, and other healthcare organizations, ensuring seamless, secure, and standards-based data exchange using HL7, FHIR, and related protocols along with custom APIs. You will also be responsible for the implementation and integration of Cloud Fax and Secure Document Exchange Solutions. This is a hands-on technical role requiring deep experience with interface engines, healthcare data standards, secure APIs, and project management.
About Concord Technologies:
Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.
More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.
We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us!
Essential Functions:
- Develop project charter, stakeholder communication plan, and oversee vendor deliverables.
- Track milestones for onboarding multiple organizations, departments and users into the platform.
- Lead the implementation and integration of Cloud Fax and Secure Document Exchange Solutions, ensuring a smooth handover to support and NPS score >/= 84.
- Assist Solutions Architects and associated clients to understand and document workflows and process mapping prior to engagement kickoff.
- Implement and support integrations using interface engines (e.g., Mirth Connect, Rhapsody, Cloverleaf, Ensemble), including message transformation, routing, and error handling
- Design, configure, and maintain interfaces using HL7 v2.x, HL7 v3, CDA, and FHIR (RESTful APIs) between EHRs, external systems (healthcare providers, billing, HIEs, etc.) and Concord.
- Map and transform healthcare data between HL7, FHIR, JSON, XML, and flat file formats.
- Deploy, configure, and maintain secure APIs for healthcare data exchange, including authentication, authorization, and encryption best practices.
- Collaborate with stakeholders to gather requirements, define interface specifications, and build test plans.
- Ensure all integrations comply with HIPAA, HITRUST, and other regulatory and security standards.
- Implement authentication and authorization protocols (OAuth2, OpenID Connect, JWT) for FHIR-based integrations and secure APIs.
- Monitor, troubleshoot, and resolve interface and integration issues.
- Maintain comprehensive documentation for interface workflows, message structures, API specifications, and integration configurations.
- Stay current with evolving interoperability standards (e.g., FHIR R4/R5, SMART on FHIR, HL7 accelerators).
- Manage integration and Cloud Fax/Secure Document Exchange implementation projects, including planning, scheduling, resource allocation, risk management, and stakeholder communication.
- Create and deliver Statements of Work (SOW) for integration and implementation projects, ensuring alignment with client requirements and organizational standards.
- Apply project management best practices to ensure successful project delivery, using tools such as Salesforce, Cloud Coach, and Microsoft Office.
Required Qualifications:
- Proficiency with HL7 v2.x, HL7 v3/CDA, and FHIR (resource modeling, RESTful APIs).
- Experience with at least one interface engine (Mirth Connect, Rhapsody, Cloverleaf, Ensemble, etc.).
- Experience implementing Cloud Fax and Secure Document Exchange Solutions in healthcare environments is a plus.
- Strong experience developing and supporting secure APIs for healthcare data exchange.
- Strong understanding of healthcare workflows, data exchange, and clinical systems.
- Familiarity with authentication/authorization protocols (OAuth2, OpenID Connect, JWT).
- Strong troubleshooting, scripting, and SQL querying skills.
- Bachelor’s degree in Computer Science, Health Informatics, or related field (or equivalent experience).
- Excellent communication and documentation skills.
- Project Management Professional (PMP) certification is required.
- Demonstrated experience managing technical projects in the healthcare domain, including SOW creation and delivery.
Preferred Qualifications:
- Epic Bridges or Interface Analyst certification.
- Experience with SMART on FHIR applications or Epic App Orchard.
- Knowledge of cloud-based integration (AWS, Azure, GCP).
- Familiarity with healthcare vocabularies (LOINC, SNOMED, RxNorm), X12, and IHE profiles.
Compensation Range: $75,000 - $90,000 plus 10% bonus. Range can flux dependent on experience, education/training, etc.
Additional employee benefits at Concord Technologies:
- 401K plan w/ 6% company match (vests immediately)
- Flex-Time off + sick time
- 10 company holidays
- Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
- Voluntary insurance options:
- Pet insurance
- Employee Life and AD&D
- Spousal Life and AD&D
- Child Life and AD&D
- Paid Parental Leave program
- Free unlimited ORCA card (Seattle area residents)
- Employee Rewards and Recognition through NectarHR
- Unlimited access to Udemy for Business
Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Top Skills
What We Do
Concord Technologies is a leading provider of secure document exchange, intelligent document processing, and interoperability solutions to healthcare providers, payers, and other highly regulated businesses.
For over twenty years, billions of sensitive records containing valuable patient information have been reliably, accurately, and securely sent and received across Concord’s digital health network. Today, the company processes over five billion pages of protected data annually.
The company is also recognized for its best-in-class development of new artificial intelligence technologies, including Concord’s Practical AI™ approach to solving the most pervasive administrative challenges in the healthcare industry, and for its industry-leading applications that help its customers grow and manage their business.
