Integration Analyst - Claims

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”  

As an Integration Analyst, you’ll play a pivotal role in delivering operational improvements within RAC Insurance Claims Services. You will translate strategy into action, drive small-scale projects and initiatives from concept to embedded practice, and enable seamless integration across people, processes and systems. 

What you’ll do 
Working within our Claims Delivery team, you will: 

• Coordinate the execution of operational improvements, projects and initiatives across Claims Services. 

• Facilitate working groups to validate delivery approaches, gain stakeholder endorsement, and support transition-to-operations activities. 

• Apply structured methods to ensure business readiness, adoption and long-term integration of changes – with minimal disruption to frontline operations. 

• Partner with stakeholders across all levels – from executives to frontline specialists – to embed solutions effectively. 

• Assess business and people impacts, recommend mitigation strategies, and guide leaders through operational transitions. 

• Support updates to regulatory and compliance requirements, ensuring smooth operational adoption. 

• Collaborate on the review and refinement of policies, frameworks and processes to drive continuous improvement. 

• Contribute to delivery assurance, reporting, and performance tracking. 

What you’ll bring 

• Proven experience in delivering or integrating operational or project-driven change.  

• Exceptional communication, facilitation, and influencing skills with the ability to navigate ambiguity and shifting priorities. 

• Experience working in dynamic and fast-paced environments. 

• Strong analytical and problem-solving skills, with a collaborative mindset. 

• Experience in Insurance or Financial Services (desirable) 

• Accreditation or demonstrated capability in Project Management, Business Analysis or Organisational Change (highly desirable). 

What can we offer you  

• A workplace culture where our people feel valued, respected and empowered 

• Work in flexible ways that meet work/life commitments and support wellbeing 

• Be part of a purpose led organisation that gives back to the WA community 

• An environment that values ongoing career development  

• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance 

• Opportunities for community engagement and corporate volunteering  

Apply online – send us your CV showcasing what you can bring to the team. 

Applications Close COB Wednesday 3rd September 2025

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