The Role
Manages the integration and development of in-person and digital behaviour services, leading a team, coordinating platform delivery, monitoring KPIs, managing risks and timelines, and aligning stakeholders. The role also oversees educational content and rollout programmes that support dog safety and customer engagement, while promoting continuous improvement and user-centred service design.
Summary Generated by Built In
Are you an enthusiatic and determined Integrated Behaviour Services Development Manager?
Or looking for a role responsible for overseeing the successful integration of two new service delivery platforms into the wider Behaviour and Community Services offering at Dogs Trust.
The role ensures that we are delivering an integrated behaviour service where we are effectively integrating our in-person advice with our new state of the art digital platform, to deliver a frictionless, joined-up, customer centric experience. The role is also responsible for the development of teacher led resources to educate Key Stage 2 children on dog safety.
This is a fixed term contract ending 14th November 2027.
Or looking for a role responsible for overseeing the successful integration of two new service delivery platforms into the wider Behaviour and Community Services offering at Dogs Trust.
The role ensures that we are delivering an integrated behaviour service where we are effectively integrating our in-person advice with our new state of the art digital platform, to deliver a frictionless, joined-up, customer centric experience. The role is also responsible for the development of teacher led resources to educate Key Stage 2 children on dog safety.
This is a fixed term contract ending 14th November 2027.
What does this role do?
As a Integrated Behaviour Services Development Manager you'll;
- Manage and develop a team that is responsible for delivering a seamless integrated help and advice service that brings together in person and digital support to drive impact.
- Act as a key conduit between in-person service teams and the platform development process, using frontline insight and professional expertise to inform the development of an integrated behaviour service.
- Maintain project oversight of their team’s contribution, working with the Programme Manager to manage delivery timelines, mitigate risks, and coordinate cross-functional input.
- Define and monitor key performance indicators (KPIs) for our services.
- Build strong relationships with regional delivery teams, service users, and subject matter experts to ensure services reflect real needs and circumstances.
- Deliver programmes of content that services the internal requirements of our prevention teams to ensure that our advice and guidance is consistent and that our external communications are aligned to best practice.
- Lead the rollout of the Behaviour and Education integration of the services, ensuring comprehensive launch plans that drive high levels of user awareness, uptake, and satisfaction with in-person customers.
- Champion a culture of ongoing improvement and user-centred design across the Behaviour and Community Services team.
Could this be you?
We are looking for someone with proven experience in managing service development from inception to delivery, including project scoping, timelines, budgets, and resource allocation. With experience leading and motivating a team, with the ability to provide guidance, support, and develop talent and the ability to foster relationships and work effectively with both internal and external stakeholders, ensuring alignment on objectives and goals.
What does this team do?
The Behaviour and Community Services department plays a critical role in supporting dog owners when they need it most, ensuring both the well-being of dogs and the safety of families during times of hardship. We offer a comprehensive suite of services, including training and behaviour support, customer support, and outreach programs, all designed to assist individuals facing challenging situations. The department’s aim is to give compassionate support to allow both dogs and their owners to thrive, even in the most challenging circumstances. Through our services, we strive to reduce the impact of challenging situations on people and dogs.
Please see attached Job description for full scope of responsibilities and personal specification.
Interviews will be provisioanlly held remotely on Friday 30th October 2026.
Please see attached Job description for full scope of responsibilities and personal specification.
Interviews will be provisioanlly held remotely on Friday 30th October 2026.
About
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Skills Required
- Experience managing service development from inception through delivery
- Experience with project scoping, timelines, budgets, and resource allocation
- Experience leading and motivating a team
- Ability to provide guidance, support, and talent development
- Ability to build relationships and work effectively with internal and external stakeholders
- Ability to ensure stakeholder alignment on objectives and goals
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The Company
What We Do
Dogs Trust is the UK's largest dog welfare charity, founded in 1891. Their mission is to ensure a better life for every dog by providing rehoming services, veterinary care, behaviour support, and education. Powered by a dedicated community of staff and volunteers, they work tirelessly to improve the lives of dogs across the UK and internationally, campaigning for better treatment and ensuring every dog receives the care and love they deserve.
