Insurance Verification & Authorization Specialist - Virtual Assistant

This is a remote position.

Rockstar is hiring a reliable and detail-oriented Insurance Verification & Authorization Specialist for our client's team to support a growing rehabilitation clinic network based in the Mountain Time Zone. In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families. 

This is a full-time, long-term opportunity for someone experienced in insurance verification, prior authorizations, and claims support. The VA will work across multiple clinics, collaborating with in-person staff to reduce workload and improve efficiency. 

About Our Client 

Our client operates a multi-clinic rehabilitation practice with a focus on improving patient outcomes through compassionate care and operational efficiency. They are expanding administrative capacity with the goal of streamlining insurance processes and reducing the burden on in-person staff. 

Why Join This Team? 

• Mission-driven environment focused on patient well-being 
  

• High-growth opportunity with room for expanded responsibilities 
  

• Collaborative and supportive leadership team 
  

• Direct impact on clinic operations and patient care 
  

Responsibilities 

Insurance-Related Tasks 

• Verify patient insurance coverage and benefits (Availity, UHC, Cigna, Medicaid, Medicare, Railroad, regional payers) 
  

• Obtain prior authorizations 
  

• Assist with re-verifications during year-end periods 
  

• Document insurance details in Prompt EMR
  

Claims & Billing Expansion 

• Support claims follow-up and calls to insurance providers (future phase) 
  

Patient Intake & Scheduling 

• Assist with intake data as needed 
  

• Support PCCs in insurance-related workflows 
  

Communication & Coordination 

• Collaborate with PCCs and admin staff for smooth workflow 
  

• Attend PCC-related meetings and contribute to discussions 
  

Data Entry & Documentation 

• Maintain accurate insurance and authorization records 
  

• Use clinic-provided email domain for secure portal access 
  

• At least 1 year of experience in medical admin support or VA work 
  

• Familiarity with U.S. insurance verification workflows 
  

• Strong communication and organizational skills 
  

• Fluent spoken and written English 
  

• Comfortable working Mountain Time Zone business hours
  

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.