Insurance Verification and Authorization Specialist - Virtual Assistant
This is a remote position.
Rockstar is seeking a highly accurate and proactive Insurance Verification & Authorization Specialist to support a growing physical therapy practice operating across multiple U.S. states. This is a full-time remote role, ideal for a detail-oriented virtual assistant with experience in healthcare admin, insurance workflows, and EMR systems.
This physical therapy group is focused on delivering exceptional, outcomes-driven care across a multistate network of clinics. Their internal culture values efficiency, clarity, teamwork, and excellent patient service — and they are looking for a virtual team member who shares those values and can help maintain the high standard of support they promise both patients and providers.
Full-time, remote
Work hours: U.S. Mountain Standard Time (MST)
Must have a reliable high-speed internet connection
Must use dual monitors for optimal workflow and speed
Must be comfortable working in a fast-paced, high-volume environment
Be part of a mission-driven organization helping patients across multiple states
Join a team that values process, professionalism, and proactive problem-solving
Long-term remote opportunity with daily collaboration and clear expectations
Use your insurance expertise to ensure patients receive timely, approved care
Work with a respectful, communicative, and high-functioning team
Verify patient insurance eligibility and benefits across a variety of payers and plans
Obtain prior authorizations and referrals as required by insurance
Accurately update patient insurance records within the EMR (WebPT)
Communicate effectively with patients and internal teams to clarify insurance requirements
Proactively follow up on pending verifications or authorization requests
Flag and report issues that may affect patient scheduling or treatment approval
Support insurance documentation and maintain organized digital records
Collaborate via Microsoft Teams with onsite and remote administrative staff
EMR: Prompt
Communication & Collaboration: Microsoft Teams
Excel, shared drives, and patient management portals as needed
Requirements
Experience with insurance verification and prior authorization (physical therapy or outpatient healthcare preferred)
Familiarity with U.S. healthcare insurance terminology and workflow
Proficient in navigating payer websites, portals, and verification tools
Excellent attention to detail and record-keeping
Strong verbal and written English communication skills
Comfortable working independently with accuracy and accountability
Able to consistently work full-time MST hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families Acrros the Globe.
Skills Required
- Experience with insurance verification and prior authorization, preferably in physical therapy or outpatient healthcare
- Familiarity with U.S. healthcare insurance terminology and workflows
- Proficiency navigating payer websites, portals, and verification tools
- Excellent attention to detail and record-keeping skills
- Strong verbal and written English communication skills
- Ability to work independently with accuracy and accountability
- Ability to consistently work full-time during U.S. Mountain Standard Time hours
- Reliable high-speed internet connection
- Ability to use dual monitors
What We Do
The Healthcare Business Academy (HBA) and its associated brand Virtual Rockstar Careers aim to educate, empower, and provide specialized services, particularly virtual assistants and recruiting solutions, to the physical therapy community to increase income, impact, and freedom.
