Insurance Support Administrator

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently.  This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.

An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.

Key Tasks and Responsibilities

·         Provide administrative support to the National Underwriting Hub.  Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.

·         Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.

·         Utilise a proactive approach to obtain additional data, where there may be gaps in information.  Continuously monitor and manage queried items of work through to completion.

·         Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.

·         Seek out and feedback process improvements, adopting a continuous improvement mindset.

·         Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.

Roles Requirements & Skills

·     Reliable

·     Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation

·     High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel

·     Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s

·     Ability to take on new tasks quickly and use initiative

·     Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations

·     Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

Qualifications

·       GCSE Mathematics & English Grade C and above

·        Insurance Qualifications desirable but not essential

Experience

·       Experience working in an office environment is desirable

·       Experience working in the Insurance industry is also desirable but not essential

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.