Insurance Specialist

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary:
To provide excellent customer service to all insurance customers via inbound/outbound calls and live chat in a polite, professional manner. To answer general enquiries regarding life & non-life insurance products. To assist policyholders in submitting claims for both life and non-life insurance. To ensure smooth claim process by communicating with insurers on behalf of policyholders. To make out payment voucher or cheque upon approval of claims. To issue policies for customers who purchase insurance through various channels.
Responsibilities:
1. Provide information and assistance to customers regarding Life and Non-Life insurance products, including but not limited to; coverage details, premium payments, benefits, exclusions, terms and conditions.
2. Processing of insurance claims within the agreed SLA and compliance to regulatory guidelines.
3. Liaise with insurance companies for claim approvals and payment processes.
4. Making out cheques and prepare documents for customers' records.
5. Policy issuance process for customers who purchased insurance through various channels.
6. Keep up to date with product knowledge and enhancements, as well as any changes in procedures and systems.
7. Comply with company’s code of conduct, policies and regulations at all times.
8. Adhere to company’s risk management policies and guidelines.
9. Ensure compliance with all applicable laws and regulations, including data privacy legislation.
10. Carry out other duties as assigned by supervisors.
Qualifications:

• Bachelor degree in any field
• At least 3 year-experience  in selling and marketing, secured product
• Good knowledge in secured product and real estate business
• Credit analysis
• Selling technique
• Negotiation skill
• Marketing activities
• Good written and oral communication in Thai
• Good interpersonal skill

หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร 

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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