Insurance Services Representative - Hybrid

Posted 6 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote or Hybrid
Entry level
Healthtech
The Role
Handles high-volume insurance receivables, resolving unpaid, denied, and underpaid claims. Communicates with stakeholders, processes claims accurately and efficiently, and supports healthcare revenue cycle operations. The role is hybrid, requiring in-office work one half-day per week.
Summary Generated by Built In
Find your calling at Mercy!Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.Position Details:Mercy Springfield1235 E Cherokee St.Springfield, MO 65804Insurance Services RepresentativeHybrid, Full-Time (Will need to come into office 1/2 day per week)

Required Qualifications
Education: HS Degree or Equivalent


Required Licensure: N/A


Required Experience: N/A

Preferred Experience: Prior EPIC Resolute Hospital Billing or Ambulatory experience. Prior Revenue Cycle and/or Healthcare billing or insurance experience


Required Certification/Registration: N/A


Required Other Skills and Knowledge: Computer and keyboarding skills
Preferred Skills and Knowledge: Basic Microsoft Excel and Word knowledge. Communication and customer service skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Skills Required

  • High school diploma or equivalent
  • Computer and keyboarding skills
  • Prior Epic Resolute Hospital Billing or Ambulatory experience
  • Prior revenue cycle, healthcare billing, or insurance experience
  • Basic Microsoft Excel and Word knowledge
  • Communication and customer service skills

Mercy Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.

  • Healthcare Strength — Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
  • Retirement Support — Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
  • Leave & Time Off Breadth — A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.

Mercy Insights

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The Company
HQ: Chesterfield, MO
40,000 Employees
Year Founded: 1886

What We Do

Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.

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