Insurance Services Rep II (REMOTE-Within 60 miles of Springfield, MO)

Posted Yesterday
Be an Early Applicant
Hiring Remotely in USA
Remote
Junior
Healthtech
The Role
Collects and resolves outstanding insurance receivables, including unpaid, denied, and underpaid claims. Handles high claim volumes accurately and efficiently, communicates with customers and internal teams, and supports management and Level I colleagues. Requires knowledge of revenue cycle operations, EPIC Resolute billing systems, healthcare insurance processes, Microsoft Office, and basic computer skills.
Summary Generated by Built In
Find your calling at Mercy!Insurance Services Representative II is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Insurance Service Representative II displays quality and productive work habits, possesses intermediate knowledge in department operations and serves as a resource for both management and level I co-workers.Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.Position Details:This is a REMOTE positionMUST BE WITHIN (60) miles of SPRINGFIELD, MISSOURIMinimum Required Qualifications
Education: HS Degree or Equivalent
Experience:
- 1 year revenue cycle or meets position specific duties and responsibilities
- EPIC Resolute Hospital Billing or Ambulatory experience
Other Skills and Knowledge:
- Basic communication and customer service skills
- Basic Microsoft Excel and Word knowledge
- Basic Computer and keyboarding skills
Preferred Qualifications
Experience:
- Prior Revenue Cycle
- Healthcare billing or insurance
Other Skills and Knowledge:
- Intermediate Computer and keyboarding skills
- Intermediate Microsoft Excel and Word knowledge
- Intermediate communication and customer service skills
Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Skills Required

  • High school diploma or equivalent
  • At least 1 year of revenue cycle experience or experience meeting position-specific duties and responsibilities
  • EPIC Resolute Hospital Billing or Ambulatory experience
  • Basic communication and customer service skills
  • Basic Microsoft Excel and Word knowledge
  • Basic computer and keyboarding skills
  • Prior revenue cycle experience
  • Healthcare billing or insurance experience
  • Intermediate computer and keyboarding skills
  • Intermediate Microsoft Excel and Word knowledge
  • Intermediate communication and customer service skills

Mercy Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.

  • Healthcare Strength Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
  • Retirement Support Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
  • Leave & Time Off Breadth A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.

Mercy Insights

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The Company
HQ: Chesterfield, MO
40,000 Employees
Year Founded: 1886

What We Do

Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.

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