The Zebra is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.
As an Insurance Sales Advisor I on our digital team, you’ll be the first point of contact for customers engaging with us via chat, SMS, or email. You’ll guide individuals through the insurance shopping experience with empathy, speed, and clarity—helping them compare quotes and choose the best option for their needs.
This is an entry-level role designed for individuals passionate about delivering exceptional digital customer experiences and eager to grow their career in sales and customer support. You’ll receive hands-on training and support to become a trusted digital advisor and learn the ins and outs of insurance products and platforms.
Schedule:This is a full-time 40 hours/week position. With our growing Agency, hours are always subject to change.
Our workforce team schedules our advisors for an 8 hour working shift. You’ll receive your schedule for an entire quarter, based on shift bid system.
Working hours are within:
Monday to Friday: 7:00AM - 11:00PM
Saturday & Sunday: 9:00AM - 8:00PM
Our agents are 100% remote. Every licensed employee must conduct business from their primary residence in Texas. All new hires will need to relocate to Texas by the time of their start date.
Salary:This is an hourly position with a rate of $19.00 per hour. Our sales agents are hourly, but usually make between $45k-60k annually in their first year (but with base rates and an uncapped incentive structure, some of our senior agents hit $85K+)!
What You'll Do:Respond to inbound customer inquiries across digital channels (live chat, SMS, email) with professionalism and speed
Assist customers with understanding quotes, completing applications, and navigating coverage options
Proactively engage potential customers via digital outreach to encourage completion of the quote or purchase process
Provide clear, accurate, and empathetic communication tailored to each customer’s needs
Use internal tools and CRM systems to track conversations and manage follow-ups
Collaborate with licensed agents when escalations or complex policy questions arise
Meet performance goals related to response time, customer satisfaction, and conversion rates
One year of high-volume call center experience and a motivated, positive, and solution-oriented attitude is required!
Strong written communication skills and comfort working in a fast-paced digital setting
Ability to multitask and manage conversations across different platforms
Flexibility to work occasional evenings or weekends (schedules may vary)
Coachability and a team-oriented mindset
High level of integrity and professionalism
Tech-savvy and comfortable using web-based tools and CRM systems
You already have a TX (General Lines) Property & Casualty
You bring experience working within insurance sales
Familiarity with online shopping, digital service platforms, or e-commerce
Recruiter Screen: Due to volume, if you are selected to proceed, you will complete a pre-qualification screening form. This is a series of questions for us to better understand your experience before proceeding.
Team Interview: 45 minutes via Zoom to run through an in-depth call center interview.
Final Interview: 30 minutes via Zoom to review career growth & any follow-up questions.
Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here:
Unlimited planned PTO (paid time off)
Health, Dental, Vision & Disability Coverages
$100 wellness perk
HSA offering + employer contribution
401k with company match
Paid Parental Leave Program
Internet stipend ($40/month)
Learning & Development Opportunities
Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)
The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.”
We've garnered attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition!
Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!
Top Skills
What We Do
The Zebra is the nation’s leading car and home insurance comparison website. Since 2012, The Zebra has led the charge to bring transparency to the auto and home insurance industry – to make insurance black and white.
The Zebra’s unique and powerful technology provides real-time rates and educational resources to inform consumers and help them find the coverage, service level, and pricing to suit their unique needs, while simultaneously helping insurance companies connect with the consumers they best serve in today’s digital world.
Insurance in black & white.® Compare quotes from top insurance companies in seconds.
