Insurance Risk Interviewer I - Monday to Friday with rotational weekends, 8:00AM – 4:30PM Central, Rotational Sat hours are 8:30AM – 5:00PM Central
Pay: $17/hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies
Responsibilities- Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call.
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collected during the interview for quality assurance purposes.
- Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
- Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
- Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
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Preferred Work Experience:
Previous experience with medical terminology, life insurance industry, or customer service preferred.
Physical and Mental Requirements:
- Regularly required to communicate in person, by email and on the telephone.
- Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
- Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently.
Knowledge:
Proper telephone etiquette to handle inbound and outbound calls.
Skills:
- Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers..
- Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
- Type 30 wpm.
- Accurate and detail oriented.
- Good organizational skills.
- Proficient teamwork skills.
Education
- High School Diploma or Equivalent (Required)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- High School Diploma or Equivalent
- Proficiency in Microsoft Word, Excel, Access and Outlook
- Experience using C4 Call Management System, Dialer and Avaya Phone System
- Type 30 words per minute
- Proper telephone etiquette and phone communication skills
- Excellent interpersonal and written communication skills
- Accurate and detail oriented
- Good organizational skills
- Proficient teamwork skills
- Ability to perform physical tasks including sitting, standing, lifting 1-10 pounds as required
- Previous experience with medical terminology, life insurance industry, or customer service
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
