Responsible for reviewing client’s renewals, looking into premium increases, identifying any gaps in coverage or coverage errors or omissions, and remarketing accounts as needed.
Job Duties and Responsibilities (Essential Job Functions)
1. Review and compare client current policies with renewal policies and investigate reasons for major increases in premium. (30-40%)
2. Advise clients regarding insurance coverages and risk management issues. Identify additional insurance needs, gaps in coverage, or incorrect/outdated information. (20-30%)
3. Requote client policies as needed or requested. Send applications/cancellation forms, issue new policies, and enter information into the agency management system as needed. (20-30%)
4. Stay up to date on carriers policies, packages, coverages, discounts and underwriting guidelines. (5-10%)
5. Report circumstances that may lead to potential or actual errors and omissions claims and/or complaints. (0-5%)
6. Perform additional responsibilities as requested or assigned. (0-5%)
Performance Expectations
• Meet performance and behavior expectations.
• Perform responsibilities with quality and professionalism.
• Establish positive relationships with staff, customers, and business partners.
• Demonstrate behavioral and technical competencies.
• Follow company policies and safety practices.
Qualifications
Education: Minimum high school diploma or equivalent.
Experience: 2+ years in personal lines customer service.
Knowledge and Skills:
• Working knowledge of insurance agency operations, coverages, rates, markets, and insurance laws.
• Thorough knowledge of personal lines insurance products.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.
Other:
• Current state personal lines insurance agent/broker license.
Wage: $23.50 - $28.70 hourly; actual wage is based upon education and experience.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- 5+ years of experience in personal lines customer service
- Working knowledge of insurance agency operations, coverages, rates, markets, and insurance laws
- Thorough knowledge of personal lines insurance products
- Excellent analytical, problem-solving, and decision-making skills
- Excellent oral, written, and interpersonal communication skills
- Proven automation, time management, and organizational skills
- Current state personal lines insurance agent or broker license
HomeServices of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HomeServices of America and has not been reviewed or approved by HomeServices of America.
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Healthcare Strength — Benefits packages commonly include medical, dental, and vision coverage, with corporate roles frequently advertising comprehensive options. Availability is described across multiple operating companies and postings.
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Retirement Support — A 401(k) program is repeatedly highlighted, often with an employer match noted in role descriptions. This indicates stable retirement offerings for many employee positions.
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Fair & Transparent Compensation — Pay is considered competitive for many corporate and some sales roles, with postings describing solid ranges and strong earning potential in certain functions. Commission-driven roles can reach high total compensation when production is strong.
HomeServices of America Insights
What We Do
HomeServices of America, Inc., based in Minneapolis, Minn., developed a strategy that integrates all the pieces of the real estate transaction puzzle including mortgage, title, escrow, insurance and relocation into a suite of home services that work together. Today, while our companies each operate autonomously, they share the unifying priority of delivering an exceptional experience to customers throughout the home buying transaction process. As the parent organization, we support our companies with technological innovation, operational excellence together with operational, legal and financial expertise to stay relevant throughout the home buying and home selling process. Through its affiliate companies, HomeServices of America is the second-largest homeownership service provider in the United States. Owned by Berkshire Hathaway Energy, an affiliate of Berkshire Hathaway Inc., HomeServices’ operating companies offer integrated real estate services, including brokerage services, mortgage originations, title and closing services, property and casualty insurance, home warranties and other homeownership services. HomeServices Relocation, LLC is the full-service relocation arm of HomeServices of America which provides every aspect of domestic and international relocation to corporations around the world.
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