As Insurance Product Manager, you play an important role in building meaningful product benefits for our customers that support their personal lives and business around the world. Insurances are one of the most relevant benefits that illustrates the powerful backing promise to our customers, support their peace of mind while traveling or shopping with American Express.
While your primary focus will be on managing insurance related activities, you will also manage other product and benefits development within a team of Benelux products managers.
You will have broad responsibility with end to end ownership, giving you the opportunity to see the contribution of your actions and your product ideas become reality. A working environment which stimulates ongoing personal development and opens up to broad international career opportunities.
ResponsibilitiesWorking at American Express Benelux combines the advantages of the great support you can expect from a big international company while also working locally in a small flexible team with quicker decision making.
You will have broad responsibility with end to end ownership, giving you the opportunity to see the contribution of your actions. A working environment which stimulates ongoing personal development and opens up to broad international career opportunities.
Insurance Product Manager is a great role, in which you will support and manage various projects and product improvements to support and develop the insurance related activities for our Consumer & Commercial products in the Benelux. Because of it’s end to end customer journey responsibility the role offers great opportunities to connect colleagues and brings much diversity in your day to day activities. Your primary goals are to build distinctive, appealing products benefits and ensure compliance with insurance related activities.
You will report into the Head of Insurances activities under our Spanish Insurance branch activities, Amex Asesores de Seguros. While your primary focus is on managing insurance related activities, you are also reporting (dotted line) to the Benelux Product manager and part of a wider Product management team. Your working location will be in Brussels where the rest of the ICS (product) team is located. Together with the team you will provide support in managing various projects and product improvements to develop and grow the product and portfolio strategy for our Consumer & Business Card (ICS) portfolio in the Benelux.
This role requires a hands-on, excellent communication skills and strong understanding of regulations and strong capacity into translating these into good business practices.
- Act as an Insurance subject matter expert and be the point of contact between Amex legal entities, insurance companies and internal insurance services
- Manage insurance governance and compliance proactively ; by performing quality assessments, marketing assets compliance reviews, oversight of training results, updates on management information and presentation to board of directors,..
- Manage insurance related escalated complaints and monitor performance of insurer.
- Develop Value Proposition of products and benefits that deliver strong customer value to enable realization of a high base growth ambition.
- Management of benefits (partners lifecycle management, customer journeys) & budget (forecasting, monitoring, invoicing, …).
- Manage all product and card member touch points. Proactively recommend any customer journey improvement by delivering a seamless end-to-end customer experience to our card members.
Minimum qualifications:
- Bachelor degree
- Min. 3 years relevant work experience
- Experience in the field of insurances is a plus.
- Ability to build effective relationships and provide consultancy and advice to senior business stakeholders
- Business acumen and ability influence in a matrix organization
- Excellent communication skills
- Structured and precise, eye for detail
- Understanding risks and compliance regulations; able to understand governance responsibilities
- Analytical skills
- Stress resilient and problem solving mindset
- Customer focused
Languages:
- Dutch - Experienced (written & oral)
- French - Experienced (written & oral)
- English - Experienced (written & oral)
Spanish – Experienced (written & oral)
Employment eligibility to work with American Express in Belgium is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor degree
- Minimum 3 years relevant work experience
- Experience in the field of insurances
- Ability to build effective relationships and provide consultancy and advice to senior business stakeholders
- Business acumen and ability to influence in a matrix organization
- Excellent communication skills
- Structured and precise, eye for detail
- Understanding risks and compliance regulations; able to understand governance responsibilities
- Analytical skills
- Stress resilient and problem solving mindset
- Customer focused
- Dutch - Experienced (written & oral)
- French - Experienced (written & oral)
- English - Experienced (written & oral)
- Spanish - Experienced (written & oral)
- Employment eligibility to work with American Express in Belgium (no visa sponsorship)
- Working location: Brussels
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
