City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Insurance Premium Payment AssociateResponds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time.
Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.
One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented.
Hybrid location (training/days in office)-- Sentara Park, Virginia Beach Virginia
Remote consideration available
- High School Graduate or equivalent
- No specific certification or licensure requirements
- One ( 1) year of Customer Service experience /Telephone Communication preferred
- Excel experience strongly preferred
- Excellent verbal and computer skills
- Previous experience in billing, payments, receivables preferred
- Previous Healthcare experience preferred
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Top Skills
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
