Insurance Operations Manager

Company:Marsh

Description:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh Arabia is seeking candidates to manage its "Global Benefits Management (GBM)" program specialied in Employee Benefits to service its global clients based in KSA. The position is  based in Al Khobar office. This role combines disciplined insurance operations management and client service.

What is in it for you?

• Great team environment with energetic and supportive colleagues

• Work-life balance

• Professional environment where your career path is supported and really matters in our global organization

We will count on you to

• Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently.

• Oversees the quality of communications and work of client and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives.

• Oversees day to day operational activity of the team, monitors workflow within the team and prioritizing own and team's workload to maintain service standards and high quality outcomes.

• Leads and/or participates in stakeholder engagement sessions and works in partnership with client managers on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of external and internal clients.

• Oversees the complaints management system and manages/addresses escalated calls, complaints, questions and queries as necessary.

• Liaises with Compliance to restrict breaches and works to ensure emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effective standard and monitored.

• Monitors, measures, analyzes and develops reports on team productivity, colleague performance and KPI performance against targets and conducts regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations.

What you need to have:

• University degree from a reputable university, preferably in Business Administration, Economics or Engineering

• 7+ years’ experience in operations management in insurance sector, preferably in Employee Benefits

• Fluent in both written and spoken English

• Excellent communication, interpersonal and negotiation skills,

• Team-player, self-motivated

• Leadership attitude, team management experience, ability to work effectively in teams and work with numerous stakeholders

• Advanced proficiency with Microsoft Office

What makes you stand out

• Continuous improvement approach

• Think outside of the box and a can-do attitude

• Comfortable and experience working  with technology (solutions)

• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.