Insurance Office Manager

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

Full time

This is an in-office position.

Department:

900 Insurance Administration

Job Summary:

The Office Manager is responsible for the communication, interpretation, and administration of policies and procedures. Deals directly with employees and managers on issues concerning benefits, compensation, employee relations, policy and procedure formulation, training and development, incentive plans, and salary administration. Acts as in-house expert on all human resources issues. Manages and develops human resources.
High-pressure, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Ensures all employees are complying with agency systems and procedures.
• Manages and administers agency training programs.
• Works with management and staff to identify training needs.
• Develops training programs, internal and external, to meet needs.
• Maintains familiarity with job descriptions and performance reviews to identify and coordinate training
  requirements.
• Budgets and monitors training and other expenses.
• Develops workflows and procedures to ensure high-quality service and compliance with agency standards; continuously refines standards, workflows, and procedures.
• Ensures agency efficiency through continuous process improvement efforts and effective utilization of systems automation implementation.
• Develops and administers employment policies and procedures and carries out personnel objectives and programs
• Communicates all agency issues and acts as intermediary between staff and upper management.
• Advises senior management on future organization planning and development of select staff members.
• Acts as in-house expert on all issues relating to human resource functions and knows where to locate available resources.
• Understands business issues and concerns and how they relate to agency personnel.
• Maintains current organizational chart and job descriptions.
• Manages the performance evaluation process so that all employees are evaluated within two weeks of review date.
• Manages labor issues as they arise.
• Develops and implements the affirmative action program throughout the agency.
• Manages the areas of compensation planning, wage and salary administration, employee benefits, employee relations, and personnel administration.
• Oversees the payroll function to ensure that employees are paid accurately and on
  time.
• Performs other duties as requested by management.

SKILLS

• Excellent understanding of agency workflows and processes.  Ability to develop and provide written human resources policies to management and staff.  High degree of organization skills required to effectively administer personnel programs, including affirmative action, compensation and benefits, and recruiting; automation system management, training; and corporate planning.  Ability to motivate staff and management in maintaining high skill levels.

EDUCATION

• College degree or equivalent business experience with a minimum of five years of management experience, preferably in insurance operations. 
• Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance.  Must also be current on all Continuing Education (CE) credits needed to renew license.