The Role
Job Title: Insurance Intern-Research and Insights
Location: Mumbai(Only Mumbai-based candidates shall be preferred)
Duration: 3 Months
Stipend: 10,000 per month
About the Role
Upstox Insurance is looking for a detail-oriented and research-driven intern to support key insurance initiatives, including bot training, product analysis, servicing flow mapping, and exploratory partnerships. This role is ideal for any student who enjoys structured research, process understanding, and creating actionable insights.
Key Responsibilities
1. Bot Training & Implementation
Assist in building and training an insurance assistance bot by researching and documenting:
Claims flow of all insurers across Life, Health & Motor insurance
Insurance servicing touchpoints & end-to-end process flows
Grievance redressal journey, including escalation up to Ombudsman
Top 100 Life Insurance products with illustrations, brochures (current & legacy)
Top 100 Health Insurance products with policy documents (current & legacy)
New Product Advisory for Life & Health categories
You will help convert these inputs into structured bot-training content, flows, and rule logic.
2. Product & Process Research
Identify and document products, processes, servicing flows, and claims workflows for multiple insurers
Benchmark industry best practices and identify gaps or opportunities
Maintain structured and well-organized product datasets
3. Strategic Exploratory Projects
Work on new initiatives such as:
Evaluating financer partnerships that could sponsor customer insurance premiums.
Preparing comparative insights and feasibility assessments
Skill Requirements
Strong research, analysis, and insight-generation skills
Ability to convert complex processes into structured documentation
Good communication and presentation abilities
Interest in Insurance, Fintech, or Customer Experience domains (preferred)
Educational Qualifications
~BBI,BMS,BCOM– current student or recent graduate
~Freshers with strong research aptitude may also apply
What You’ll Gain-
Hands-on exposure to the insurance ecosystem across life, health, and motor
Experience in building a knowledge base for bot automation
Understanding of insurer claims, servicing, and grievance systems
Opportunity to contribute to strategic insurance-fintech partnerships
Close mentorship from domain specialists.
By applying for this position, you acknowledge that you have reviewed our
Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your personal information ("PI").
I accept Upstox's Prospective Employee Privacy Notice.
Equal Opportunity
Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.
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The Company
What We Do
Upstox is an online trading app for Demat Account, Share Market, MF, IPO with 1cr+ customers. Backed by Ratan Tata and venture capitalists such as Tiger Global, Upstox offers a best-in-class technology-enabled trading platform. Headquartered in Mumbai, Upstox holds memberships with the NSE, BSE, MCX, and MCX-SX. For more details, visit - https://upstox.com/
