Content Creator, Operations Training
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be a 4-time recipient (2021-2024) of BuiltIn Chicago’s Best Mid Sized Companies to work for, and Forbes 2021, 2022, & 2023 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
We are seeking a talented and motivated Content Creator to join our Operations Training Team. In this role, you will be responsible for developing, writing, editing, and publishing engaging and high-quality content across various platforms. You will work closely with other members of the organization to create content that informs, inspires, and captivates our target audience. This includes new hire training, continuous learning, and product launch material which the departments use for e-learning modules, live in web-based training sessions, and instructor-led training guides.
A day in the life could include:
- Develop and implement comprehensive content strategies, plans, schedules, manuals, and knowledge bases in alignment with company objectives.
- Ensure all content is accurate, thoroughly researched, and adheres to company tone and style guidelines.
- Manage the content publishing process, including scheduling, optimization, and promotion across various platforms.
- Analyze the performance of content initiatives and utilize insights to inform future content strategies.
- Maintain a detailed content calendar, ensuring all deadlines are met consistently.
- Proficiently navigate and utilize Learning Management Systems (LMS) for content uploading and management.
I’ve got the skills… but do I have the necessary ones?
- Proficient in crafting effective copy, instructional text, and audio/video scripts.
- Demonstrated experience with G-Suite and/or Microsoft Office.
- Exceptional writing, editing, and proofreading skills with meticulous attention to detail.
- Strong time management abilities, consistently meeting tight deadlines.
- Capable of working both independently and collaboratively within a team environment.
- Minimum of 2 years of experience in content development or instructional design.
Bonus Points:
- Experience within the insurance industry.
- Previous involvement in a call center environment.
- Familiarity with tools such as Articulate, Vyond, etc.
- Experience using JIRA or similar project management platforms.
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental, Vision, Disability and Life Insurance
- Flexible PTO policy
- Remote work
- Generous equity package
- 401K with company match
- Parental leave
- Continuing education and professional development
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact
In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
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