Position Summary:
Manage the Rental Insurance Process by leveraging Qlik to analyze and monitor an annual intake of approximately 75,000 certificates, identifying compliance gaps, risk exposures, and trends throughout the year; coordinates system updates and resolution strategies to ensure maximum and continuous insurance compliance across all rental transactions.
Manage insurance compliance for all active Interim accounts by reviewing new accounts and scheduled policy renewals, initiating certificate requests and revisions as needed, and coordinating the seamless transition from Interim to Full-Service Lease processes in partnership with the Genpact team.
Serve as the onshore subject matter resource for escalated customer deals referred by the Genpact offshore team, reviewing and approving new, additional, and replacement equipment involving hazmat and high-risk cargo; evaluates associated insurance compliance requirements, determines the necessity of Insurance Amendments to Vehicle Lease Agreements.
Major Responsibilities:
- Renewal Process, Aging Default cases
- Deal escalation reviews, Hazmat Reviews, Sales prospecting questions
- Interims and extra’s Insurance & Rental Activity Dashboard reviews, Team Monthly Dashboard reviews
- Certificate Requests, reviewing contracts/issuing certificates for PTL, PL, and EPES, Compliance issues with vehicle suspensions, vehicle insurance ID card distribution, Monthly reporting as needed including ORIC vehicle reporting (FL, NY, NC, CA, MD, etc.)
- SOP Reviews (GH-IRM & Genpact), Genpact audits, Insurance agent questions, other projects as necessary.
- Other projects and tasks as assigned.
Qualifications:
- Bachelor's Degree in Business Administration, Risk Management, Finance, Economics, Accounting, Statistics or related fields preferred. If no degree, equivalent work experience is required.
- Suggest Penske Training in U.S. and Canadian insurance coverages and how they relate to various business product lines, knowledge of insurance company ratings, hazardous material classifications, contract knowledge and a basic understanding of Liability and Physical Damage coverage. ARM, AIC, CPCU.
- Minimum 2 years of experience within insurance company, insurance agent/ broker, risk management or equivalent environment.
- Proficiency of Microsoft Office Products
- Basic Insurance Knowledge
- Advanced research, analytical and problem-solving skills
- Finding solutions to customer issues
- Knowledge of quick study in numerous in-house and outside information systems
- Excellent written and oral communication skills with the ability to communicate internally and externally at all levels
- Ability to manage effectively multiple priorities simultaneously
- Effective communication and presentation skills
- Excellent time management, organizational skills and follow-up with the ability to adapt as required based on changing priorities
- Ability to work under pressure and meet deadlines
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About UsSkills Required
- Bachelor's degree in business administration, risk management, finance, economics, accounting, statistics, or a related field; equivalent work experience may substitute
- At least 2 years of experience in an insurance company, insurance agency or brokerage, risk management, or an equivalent environment
- Proficiency with Microsoft Office products
- Basic insurance knowledge
- Advanced research, analytical, and problem-solving skills
- Ability to find solutions to customer issues
- Ability to learn and use multiple internal and external information systems
- Excellent written and oral communication skills with internal and external stakeholders
- Ability to manage multiple priorities simultaneously
- Effective communication and presentation skills
- Excellent time management, organizational, and follow-up skills with adaptability to changing priorities
- Ability to work under pressure and meet deadlines
- Regular, predictable, full attendance
- Willingness to travel as necessary and work the required schedule and location
- Successful background investigation and drug screening
- Knowledge of U.S. and Canadian insurance coverages, insurance company ratings, hazardous material classifications, contracts, liability coverage, and physical damage coverage
- ARM, AIC, or CPCU certification
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
