About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Build good working relationships and establish rapport with customers to gain trust and understanding
- Complete all business functions within turnaround objectives at a high level of accuracy
- Complete special projects/other administrative duties as requested
- Convey actions taken on insurance policies as requested by the customer.
- * Maintain and improve quality results by adhering to established standards and guidelines
- * Update job knowledge by studying new product descriptions and participate in educational opportunities
- * Collaborate with licensed insurance agents to provide quality customer care
- * Manage communications by diligently tracking and recording outcomes of customer calls/online chats/emails to ensure timely responses
- * Review job aids and effectively communicate with team members to gather all required data necessary for resolution to service requests
- * Explain insurance products and processes
Our most successful candidates will have :
Please note that the candidates must have strong written communication and computer skills.
- A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
- Must have a valid (not expired) government issued ID, TRN and NIS card.
- Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
- Experience in customer service is an asset and preferred.
- Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
- The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
- Excellent attention to detail.
- Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
- Must have basic computer skills with the ability to navigate and manipulate a computer system.
- Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
- MUST BE ABLE TO PASS A DRUG TEST AND CRIMINAL BACKGROUND CHECK.
- No commitments that will impact your ability to commit to work for the next 18 – 24 months
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
Skills Required
- Minimum of 4 CXC/GCE subjects including English, or US high school diploma or GED
- Valid (not expired) government issued ID, TRN and NIS card
- Flexible availability to work any day and any assigned shift weekly (including weekends and public holidays)
- Strong written communication skills
- Strong computer skills and ability to navigate and manipulate computer systems
- Basic Microsoft Office (Outlook, Word, Excel) experience
- Experience working with CRM applications
- Demonstrated ability to perform at a high level supporting high volume inbound calls
- Good systematic problem solving and business judgment
- Ability to quickly identify and assess customer needs and take appropriate actions
- Excellent attention to detail
- Ability to project patience, empathy, and professionalism in written and verbal communication
- Ability to organize, prioritize, multi-task and manage time effectively
- Basic PC keyboarding skills
- Tech savvy with troubleshooting abilities to resolve technical issues
- Must be able to pass a drug test and criminal background check
- No commitments that will impact ability to work for the next 18-24 months
- Experience in customer service
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
