As an Insurance Claims Associate, you will play a pivotal role in working towards maximizing the financial recoveries for Lendbuzz. You will ensure that our clients receive the support and assistance they need to navigate auto insurance claims effectively. You will also ensure that Insurance companies pay us and our customers promptly and accurately. This role will require cross functional collaboration with various internal and external stakeholders. Your attention to detail, strong communication skills, and commitment to customer satisfaction will contribute to our continued success.
Key Responsibilities:
Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process
Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing
Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information
Verify the accuracy and completeness of claims, ensuring they meet company and industry standards
Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed
Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies
Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience
Maintain detailed and organized records of claims, correspondence, and associated documentation
Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements
Identify opportunities to enhance our claims process and provide feedback for process improvement
Key Requirements:
Bachelor's degree or equivalent experience in a relevant field preferred
1+ years of experience in the insurance industry preferred
Previous experience in auto insurance claims or a related field is preferred
Proficiency in English is required, ability to also speak Spanish and/or Portuguese is preferred
Strong interpersonal and communication skills
Detail-oriented with excellent organizational abilities
Customer service focussed with a commitment to delivering a positive experience
Ability to work independently and as part of a team
Adept at problem-solving and conflict resolution
Adherence to ethical and professional standards in the insurance industry
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Skills Required
- Bachelor's degree or equivalent experience
- 1+ years of experience in the insurance industry
- Previous experience in auto insurance claims or related field
- Proficiency in English
- Ability to speak Spanish and/or Portuguese
- Strong interpersonal and communication skills
- Detail-oriented with excellent organizational abilities
- Customer service focus and commitment to positive client experience
- Ability to work independently and as part of a team
- Problem-solving and conflict resolution skills
- Adherence to ethical and professional standards in the insurance industry
What We Do
Lendbuzz is an AI-based auto finance platform that helps consumers with thin or no credit history obtain financing when purchasing a car. Powered by machine learning and proprietary algorithms, Lendbuzz can assess the creditworthiness of consumers with limited credit history—a group underserved by traditional banks. Through their auto dealership partners, Lendbuzz offers consumers attractive financing solutions while opening up opportunities for those dealerships to serve a more diversified client base. Lendbuzz is headquartered in Boston, Massachusetts and was founded in 2015.
