Performs various tasks within the insurance team including the monitoring of insurance claims within our portfolio of loans to assure compliance with loan document and/or lender requirements; as well as meeting investor and borrower servicing expectations.
Responsibilities
Essential Duties and Responsibilities
- Manage a portfolio of approximately 80-100 property insurance claims from beginning to completion.
- Receive and handle incoming claim funds for deposit
- Review of Loan Agreements, third-party reports, and other various loan documents.
- Review all claim documents such as Statement of Loss, repair contracts, Adjuster Reports, fire reports, etc..
- Develop and maintain strong relationships by working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties.
- Utilize and work with vendors as needed.
- Disburse borrower draw requests by thorough review of invoices and lien waivers in accordance with lender guidelines
- Assist with the Newmark Disaster Recovery Reporting Process
- Assist with special projects and additional duties as assigned by management.
- Initiates and participates in projects, system enhancement design and testing; documents procedures
- This position will be within the Lower Gwynedd, PA office on a hybrid work schedule.
Core Competencies
- Analytical skills; ability to interpret, resolve, and understand implications of complex issues
- Accuracy – ensures that data input is correct and input appropriately
- Ability to work independently, make decisions as appropriate, and advise on appropriate course of action
- Flexibility - ability to multitask and to shift priorities
- Demonstrated ability to organize & prioritize projects; complete multiple tasks on schedule
- Advanced computer skills, including MS Excel and Word.
- Ability to identify, implement and promote process improvements in day to day duties
- Customer Service Skills – ability to manage and respond to customer requests
- Strong team, leadership, negotiation and interpersonal skills
- Strong communication skills – written and spoken
Skills Required
- Analytical skills and ability to interpret, resolve, and understand complex issues
- Accuracy in data input and processing
- Ability to work independently, make decisions, and advise on appropriate actions
- Ability to multitask and shift priorities
- Ability to organize and prioritize projects and complete multiple tasks on schedule
- Advanced Microsoft Excel and Microsoft Word skills
- Ability to identify, implement, and promote process improvements
- Customer service skills and ability to respond to customer requests
- Strong teamwork, leadership, negotiation, and interpersonal skills
- Strong written and verbal communication skills
What We Do
Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leading commercial real estate advisor and service provider to large institutional investors, global corporations, and other owners and occupiers. Built with purpose and driven by excellence, Newmark’s comprehensive platform is uniquely tailored to provide superior outcomes to clients across the industry. For the twelve months ended December 31, 2025, Newmark generated revenues of nearly $3.3 billion. As of December 31, 2025, Newmark and its business partners together operated from approximately 175 offices with over 9,300 professionals across four continents.
