Insurance Assistant Account Manager

SUMMARY

Manages duties by assisting other members of the department with meeting the service needs of customers and performing essential functions that include processing changes, rating, making calls and assuring correct information is input into the automation systems to achieve the quality and service standards developed by the agency.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Process endorsements, certificates, change confirmations and invoice all transactions as per instructions from Account Manager or Account Executive.
• Assist the department in processing new and renewal business, as requested, through application assembly, setting up files, assembling proposals, etc., in accordance with Agency standards.
• Invoice assigned commercial premium transactions following agency procedures and guidelines.
• Process confirmed cancellations.
• Maintain client files on computer systems.
• Provide prompt, courteous, knowledgeable service to customers and prospects.
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.
• Maintain working knowledge of all company change procedures.
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development.
• Support the department with computer and word processing skills, including rating programs in our automation system.
• Supervision received/ exercised by Account Manager, Account Executive, or Department Manager

ADDITIONAL DUTIES AND RESONSIBILITIES

• Adherence to Company policies and procedures.
• Ability to fulfill job responsibilities through acceptable job attendance.
• Self-starter organized and displays good communication skills, both verbal and written.
• Team player and willing to find accommodating solutions for our customers, companies, and Agency.
• Develop a thorough understanding of commercial underwriting and coverage and interpret abstract data.

EMPLOYEE SPECIFICATIONS

This job description is intended to describe the level of work required of the person performing the job. Essential functions are outlined. Other duties may be assigned as needs arise or as required to support the essential functions. Specific performance objectives may be developed each year to measure performance of the tasks and functions listed in this job description.

EDUCATION AND WORK EXPERIENCE  

• High School Diploma or equivalent GED required.
• College degree preferred.
• Industry knowledge preferred.
• Obtain and maintain appropriate licensing.

TECHNICAL/FUNCTIONAL COMPETENCIES

• Proficient in PC operating systems.
• Experience with Applied Epic preferred
  • Proficient in Microsoft office.
  • Knowledge and Experience of Carrier websites.
  • Knowledge and Experience of Comparative rater websites.      

This position follows a 4‑1 workweek and is an in‑office role based in our Plano, Texas office. Employees are expected to be on‑site four days per week and may work remotely one day per week.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.