Insurance Analyst

Starting Range: $19.29/hourly to $22.18/hourly.

Benefits: Medical (with HSA option), Dental, Vision, Life and AD&D; Long Term Disability; Deferred Compensation program; Paid Time Off; Paid Holidays; Wellness Programs; Employee Assistance Programs; and Supplemental Insurance.

The United Pentecostal Church International is currently recruiting for the position of Insurance Analyst within The Stewardship Group. This position is responsible for the administration and day-to-day operation of insurance and benefit programs offered through United Insurance Solutions, Inc.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Own the recurring insurance billing cycle, including statement preparation, accuracy review, distribution, payment tracking, first and second notices, termination notices, reconciliation, and account maintenance.
• Own the life insurance claim process from initial notification through benefit payment, keeping claims accurate, timely, and moving without supervisory prompting.
• Communicate with beneficiaries, surviving spouses, funeral homes, carriers, and other parties with accuracy, professionalism, and compassion.
• Process premium payments, account adjustments, and related transactions while maintaining accurate records and appropriate financial controls.
• Administer enrollments, eligibility changes, beneficiary updates, pledges, and coverage verifications.
• Maintain accurate billing, payment, coverage, beneficiary, enrollment, and claims records across multiple systems.
• Review records and documentation for accuracy, completeness, eligibility, and compliance with carrier and organizational requirements.
• Serve as the primary operational liaison among ministers, beneficiaries, carriers, brokers, payment vendors, and internal departments, explaining benefits, coverage, eligibility, enrollment, billing, and claims procedures.
• Research and resolve member questions by interpreting plan provisions, carrier guidelines, account information, and administrative procedures.
• Perform related administrative, compliance, communication, reporting, and organizational support duties as assigned, including support for General Conference and memorial-service activities.

Minimum Training and Experience Required

• Strong knowledge of insurance administration, claims processing, billing operations, and customer service practices. 
• Excellent analytical and problem-solving skills with the ability to investigate and resolve complex issues.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines independently.
• Proficiency in Microsoft Office 365 applications, particularly Outlook, Word, and Excel.
• Ability to learn and effectively utilize insurance, enrollment, payment, database, document management and database systems.
• Strong customer service and relationship management skills.
• High school diploma or equivalent; associate’s or Bachelor degree in Business Administration, Insurance, Accounting or related field preferred.
• Active Missouri Life and Health Insurance Producer License, or the ability to obtain and maintain the license within a timeframe established by the organization.
• Three to five years of experience in insurance administration, benefits administration, claims processing, financial operations, customer service, or a related field preferred.
• Experience working with life insurance products, claims administration, or employee benefit programs.
• Experience with insurance carrier systems, CRM platforms, payment processing systems, and database applications.
• Experience handling confidential financial, insurance, claims, or personally identifiable information.
• Experience managing recurring operational processes, deadlines, and workflow activities with minimal supervision. 
• Prolonged periods of sitting at a desk and working on a computer.